MX Merchant
Customer facing support documents for MXM.
Accessing Your Statements in MX Merchant
Introduction This document will guide you in how to access your statements in MX Merchant (MXM)...
Bank Letter Requirements and ACH Banking IDs
Valid Bank Letter Various scenarios, such as ACH re-authorization and bank information changes, ...
Chargeback FAQs
What is a chargeback? Is a dispute the same thing? When we describe chargebacks, we often utiliz...
How to Clear Cache and Cookies
Introduction - What is a "cache" and why should you clear it? Any sophisticated website you visi...
Issuing a Refund in MX Merchant
The process for issuing a refund in MX Merchant. #1 - Processing a Not Previously Existing Paym...
Rekey FAQs
Access the rekey submission form here: https://www.jotform.com/242184575931159 What is a reke...
Running Payments in MX Merchant
The process for running a credit card payment within MX Merchant. Getting to Quick Pay Step 1 ...
Two-Factor Authentication in MX Merchant
Introduction In order to enhance online security measures, all MX Merchant users are required to...
Surcharge
Surcharge POS 3x4 Pro-Print
Downloadable Print for Surcharge Notice: Surcharge POS 3x4 Pro-Print.pdf
True Cash Discount
Cash Discount Definition A "cash discount" is a reduction in price offered to customers who pay ...
True Surcharge
Credit Card Surcharge Definition A "credit card surcharge" is an additional fee charged to custo...
True Cash Discount Checklist Download
True Cash Discount Checklist.pdf
True Surcharge Checklist Download
True Surcharge Checklist.pdf