Release 2023.8.3 "Viper"

Notes: **This release WILL require you to update your handheld to version 2023.8.3**

For your Knowledge:

Daily Close Failure Email

There are a couple different reason why the Daily Close would fail. They depend on the setting you have configured for closing. 

Here are the the settings:

image.png         image.png

  1. If the Open tables strategy is set to "Rollover to the Next Day" Then the only reason you'd have the close not go through is if you have a table with partial payments
    1. You will receive an email that says:
      Sally Server has tables with partial payments.
      Table: 2 (3402) *That is the table number (and Order ID number)
      Table: 4 (3416)
    2. This will happen if guest 1 paid for their meal and guest 2 left without paying. A check can not roll to the next business day if 1 or more parties have paid for their meal and 1 person has not.
    3. You will need to log into a terminal, and either pay out the open seat, or transfer the guest to a new table on its own. So that the paid for portion can close like normal, and the open portion can roll to the next day.
      1. (for instruction on how to transfer a selected guest, go to the "Flamingo" release.
    4. As soon as the partial payment is taken care of, you can go into functions and click the DAILY CLOSE button to close it manually. 

  2. If the Open Tables Strategy is "Stop the Close" if there are any open tables the close will not go thru 
    1. You will receive an email that says:
      Sally Server has 1 open table. Please close table and try again
    2. You will need to log into a terminal, go to the orders screen and find Sally's open table, and decide what to do with it.  Either close it to cash, or comp it. As soon as the table is closed out, you can go into functions and click the DAILY CLOSE button to close it manually. 

  3. If you do not have the checkbox checked for "Ignore Unadjusted Tips", if a server as forgotten to enter any tips, then they day will not close.
    1. You will receive an email that says: 
      Sally Server has 1 unadjusted tip. Please adjust tip and try again
    2. You will need to log into the terminal. Go to the Edit Tips screen and find Sally Servers unadjusted tip. Find the slip and put in the correct tip, or put in a $0 tip.  Once the table has the tip on it, you can go into functions and click the DAILY CLOSE button to close it manually. 
    3. If you check this checkbox on the setting, then all credit cards that do not have a tip entered will automatically get a $0 tip and then it will not hold up the daily close.

1 important thing to note is that if your daily close does not happen before the next business day, your credit card batch will not settle and your days will be merged together. This can not be undone.
If you have any issues with it you can call support at (612) 861-5277




Revision #9
Created 24 August 2023 15:51:21 by Cheryl Fuhrmann
Updated 24 September 2023 21:20:47 by Cheryl Fuhrmann