How to use Shift Hub

This document will explain how to use ShiftHub to give away shifts or swap them with another employee.

My ShiftHub allows employees to request shift swaps or give away shifts with other co-workers. Once a co-worker accepts a request, it is sent to a manager for final approval.

To get to your ShiftHub

Log into Scheduling
Click the dropdown next to your name in the top-right corner
Select My ShiftHub

Shift Swaps

A Shift Swap allows you to trade one of your scheduled shifts with another employee. Both employees must agree to the swap, and a manager must approve it before the schedule is updated.

How To do a Shift Swap

When you first log in, "Shift Swapping" will be highlighted along the top

In the top half of the screen you will see "My Shift Swap Requests" This will show you all requests you have out there for future shifts, and will let you know the status of each request (waiting for co-worker to accept, Waiting for manager approval, or Approved)

In the bottom half of the screen you will see "Co-worker shift swap requests." This will show you any shifts that co-workers are requesting to swap with you. Here you can

To make a new request click on "Create Shift Swap Request"

This feature lets you swap your shift with a co-worker in the same job role.

Once you create your request, and the co-worker can approve or reject it. If approved, your manager will review and give final approval.

Once you select the shift you want to give up, use the bottom dropdown to select the co-workers shift that you would like to swap with. (Note: This drop down will only show you eligible shifts to swap with. If you are giving up a server shift, it will only show you other serving shifts. If you give up a managing shift, it will only show you other managing shifts.)

Once you find one, click "Send request"

"Your shift swap request has been submitted and is pending approval of your co-worker and manager."

"You cannot swap shifts on this day, you're already scheduled to work on Wed, Dec 17 5:00 PM - 11:00 PM."

Your co-worker will receive a text message and/or email asking to swap.

They can click on the link to bring them directly to their ShiftHub to accept or reject the request

When they log in, they will look at the bottom half of the screen under "Co-worker shift swap requests."

They can select the request and either double click or click on Review request to open it.

At the bottom of that pop-up, they can click on "Accept shift swap" or "Reject shift swap" (Note: Once they make a selection they can not change it)

If they reject it, you are still responsible for the shift. You can either work it, or find someone else to swap with.

If they accept it, It will then go to the manager for them to review it and make the final approval.

Once the shift swap has been approved by the manager, both partys will get a text message and/or email letting them know that the manager approved it and what their new shift it.

***Please note that the shift still belongs to you until the co-worker has accepted it, and the manager has approved it. If at either point one of them reject or deny the shift swap, you will still be responsible to come in for your shift, or find someone else to cover it.

How To Do a Shift Give Away

"This feature lets you offer your shift to other co-workers that belong to the same job role. To use, select the shift you would like to give away and then select Send Request. Your shift will be shared with eligible co-workers. If someone accepts your offered shift, your manager will review and give final approval."