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Sail POS Customers
Focus POS Customers
Contains User information for Focus POS System.
Ingage Add-Ons
Here are the add-ons that Ingage offers.
Sail POS: Release Notes
Here is where you can find information on new features or bug fixes
Sail POS: Terminals
Sail POS: Handhelds
Sail POS: Backoffice
Focus POS User Guide
User Guide for Focus POS Users for self troubleshooting.
Payments
Customer-facing support documents for MX Merchant and Payments
Ingage Rewards
EVPay
Sail POS: Kitchen Video System (KVS)
2022
Here are release notes from 2022
2023
Here are release notes from 2023
Order Entry
Payments
Management Functions
Getting started
POS: Items & Modifiers
Staff
Reporting
Front of House Order Entry
Front of the House Special Functions
Manager Functions in Order Entry
Employee Management & Training Mode
Time Card - Adding and Editing Time Cards
Menu Building
Discounts
Reports
Credit Cards
2024
Here are release notes from 2024
Close Day
Release 2023.1.1 "Echidna"
New Features: Terminal: Press and hold menu items If you press and hold a menu item you will now receive this pop up which will allow you to do various things. Please keep in mind that some of the buttons available on this screen will be dependent on your...
Release 2022.10.1 First Ingage
New User Interface: Sail POS has looked pretty much the same for the last 10+ years. We thought it was time to give it a little facelift All of the function and features are the same. It just has a new fresh look Here is a sneak peak of wh...
Release 2022.10.2 "Alligator"
This release focused on being able to multi select from the order screen and some reorganization and additional buttons. Launch Buttons We have added the launch buttons to the top right corner. This is helpful to quickly get to different areas of the system ...
Release 2022.11.2 "Baboon"
Note: This release adds 2 new features but mostly addresses bug issues New Features: Terminal: Guest select button on the payment screen We have added these new buttons to the payment screen to help make it easier to pay out all guests...
Release 2022.12.1 "Chinchilla"
This release has just made some improvements to already existing features. Improvements: Terminal: 86 Item Search We have changed the way you 86 an item. It will make it much easier! Now when you click on the “Add 86 Item” button in the lower right of ...
Release 2022.12.2 "Dragon Fly"
Notes: A new feature everyone has been waiting for for a long time is FINALLY HERE!!! Please keep in mind, if you have a handheld, that this release will require you to update it in the app store before you can use it! New Features: General: We now have the...
Terminal Launch Screen
The terminal launch screen is the “launching” point for all the other parts of the POS system. It is a central location where you see updates and notes on what is happening at the store today as well as navigate to other sections in the...
Release 2023.1.2 "Flamingo"
Notes: This release mainly focuses on improving existing functions New Feature: Terminal: Transfer buttons have been added to the Tools screen. You can still transfer things the way you used to, we just wanted to also have all of the transfer options in...
Release 2023.1.3 "Gazelle"
Reminder, starting Monday January 30th, your handheld devices will need to be on the current app store version (2023.1.3) in order to work. Notes: This release is all about Access levels! Improvements: There are two ways to give access to an employee A...
Release 2023.2.1 "Howler Monkey"
Hello All, The release this Monday will be very minor as we have been working very hard on our next release. The next release focuses on “under the hood” updates, so you will not notice any changes but the whole system has been updated to make things easier f...
Release 2023.2.2 "Iguana"
Notes: Your Handhelds need to be on 2023.2.2 version in the app store Improvements: Terminal: Auto Save Previously, whenever you performed any action on an order, you had to Send it before the change would go into effect and before you left the order. We ...
Release: 2023.3.1 "Jerboa"
Notes: Please remember to update your handhelds to the latest version in the app store: 2023.3.1 New Features: Terminal: Quantity consolidates items on the check. This feature will be very helpful for locations that have banquets and other big events. ...
Release: 2023.3.2 "Kangaroo"
Notes: This release consolidates the multiple “discount” buttons on the bottom toolbar, and combines item level and check level discounts into one button! IMPORTANT: When this release goes into effect on Monday morning, ALL of your discount will default to be...
Release: 2023.4.1 "Lemur"
Notes: Your handhelds will need to be updated to 2023.4.1 Bug Fixes: General: When building a modifier set, the “Overall Price Override” section on the details page will now supersede the “Price Override” that you attached to the modifier items. (Previously...
Release: 2023.5.1 "Narwhal"
Notes: This release has 10 new features and improvements. New Features: General: Incremental Cache update Previously whenever you made a change or added an item in Backoffice you needed to do a “Refresh Cache” on all the devices in order for the chang...
Release: 2023.5.2 "Octopus"
Notes: This release is mostly focused on bug fixes Improvements: Reports: We have added an employee phone list in the reporting section Bug Fixes: “As App” ticket were not printing to the expo printer. If you refunded a credit card, it woul...
Release: 2023.6.1 "Parakeet"
Notes: There are 5 new feature in this release New Features: General: Sales Accountability payment options Gives you the ability to changes the owner (ultimately the accountability) of the sale/tip of the check to the person who took the payment. Here are...
Release: 2023.6.2 "Quarrion"
Notes: This release contained only bug fixes Bug Fixes: Fixed speed issue with logging into the system. Fixed spinning wheel on prices. Prices should appear instantly now Labor, Tip out log, and and NCA tax was not showing up on the daily repo...
Release: 2023.7.1 "Roadrunner"
New Features: Backoffice: Job Role Departments You can now create a job role department to separate out different departments in your business. Go into Job Roles, and there is now a new tab called Departments. Here you can create as many different d...
How to transfer an order to another server
This document will walk you thru the four ways to transfer an order to another server. The Orders View Screen (or Table View screen) Inside an order In the Tools Screen in order entry mode 1. Orders Screen (or Tables View Screen - same steps) Sele...