Customer Facing Hardware

Sail POS: A kitchen printer is down — reroute its tickets to a working printer

Summary. When a kitchen or bar printer stops printing, add a Ticket Routing Rule in Backoffice to...

A network/internet outage — check power and reboot your network devices

Summary. When the restaurant loses internet or the POS network stops connecting, checking power a...

The restaurant lost power — restore it safely and get your POS back online

Summary. When power is lost to some or all of your equipment, safety comes first — then getting y...

A cash drawer won't open or won't stay closed - troubleshoot the hardware causes

Summary. Walks through the physical/hardware causes behind the two most common cash drawer compla...