Recent Activity
BillW
updated page
A cash drawer won't open or won't stay closed - troubleshoot the hardware causes
2 days ago
2 days ago
BillW
updated page
Sail POS: A card reader isn't working — troubleshoot it and take payments on another terminal
2 days ago
2 days ago
BillW
updated page
Sail POS: A terminal is down — troubleshoot it and keep serving from another station
2 days ago
2 days ago
BillW
updated page
The restaurant lost power — restore it safely and get your POS back online
2 days ago
2 days ago
BillW
updated page
A network/internet outage — check power and reboot your network devices
2 days ago
2 days ago
BillW
updated page
A cash drawer won't open or won't stay closed - troubleshoot the hardware causes
2 weeks ago
2 weeks ago
BillW
created page
Sail POS & Focus POS: A customer reports two charges for one visit - don't refund right away
1 month ago
1 month ago
BillW
moved page
A cash drawer won't open or won't stay closed - troubleshoot the hardware causes
1 month ago
1 month ago
BillW
moved page
The restaurant lost power — restore it safely and get your POS back online
1 month ago
1 month ago
BillW
User for 2 years
Created Content
Recently Created Pages View All
Sail POS: Registering or re-registering a device - contact support
Summary. Registering a new device or re-registering a replacement one on Sail (a terminal/station...
Sail POS & Focus POS: The whole system seems down - start here
Summary. For callers who say their whole system is down but don't know why. Walks through a few q...
Sail POS & Focus POS: A customer reports two charges for one visit - don't refund right away
Summary. Walks through why a suspected duplicate charge is usually not a real error, why it shoul...
Sail POS & Focus POS: A tip edit failed after batch settlement - the tip isn't lost, it needs a rekey
Link to rekey form https://form.jotform.com/ingage/rekey-authorization Summary. Explains why e...
Sail POS: A kitchen printer is down — reroute its tickets to a working printer
Summary. When a kitchen or bar printer stops printing, add a Ticket Routing Rule in Backoffice to...
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