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BillW
updated page
Sail POS & Focus POS: A receipt or guest check printer isn't working - diagnose it by symptom
2 weeks ago
2 weeks ago
BillW
created page
Sail POS & Focus POS: A receipt or guest check printer isn't working - diagnose it by symptom
2 weeks ago
2 weeks ago
BillW
updated page
A cash drawer won't open or won't stay closed - troubleshoot the hardware causes
3 weeks ago
3 weeks ago
BillW
updated page
Sail POS: A card reader isn't working — troubleshoot it and take payments on another terminal
3 weeks ago
3 weeks ago
BillW
updated page
Sail POS: A terminal is down — troubleshoot it and keep serving from another station
3 weeks ago
3 weeks ago
BillW
updated page
The restaurant lost power — restore it safely and get your POS back online
3 weeks ago
3 weeks ago
BillW
updated page
A network/internet outage — check power and reboot your network devices
3 weeks ago
3 weeks ago
BillW
updated page
A cash drawer won't open or won't stay closed - troubleshoot the hardware causes
1 month ago
1 month ago
BillW
moved page
Sail POS & Focus POS: A customer reports two charges for one visit - don't refund right away
2 months ago
2 months ago
BillW
created page
Sail POS & Focus POS: A customer reports two charges for one visit - don't refund right away
2 months ago
2 months ago
BillW
created page
Sail POS & Focus POS: A tip edit failed after batch settlement - the tip isn't lost, it needs a rekey
2 months ago
2 months ago
BillW
User for 2 years
Created Content
Recently Created Pages View All
Sail POS: Reset a forgotten Backoffice password
Summary. Walks through the self-service password reset flow for Sail Backoffice, plus what to do ...
Sail POS & Focus POS: A receipt or guest check printer isn't working - diagnose it by symptom
Summary. Walks through how to tell what's actually wrong with a receipt/guest check printer based...
Sail POS: Registering or re-registering a device - contact support
Summary. Registering a new device or re-registering a replacement one on Sail (a terminal/station...
Sail POS & Focus POS: The whole system seems down - start here
Summary. For callers who say their whole system is down but don't know why. Walks through a few q...
Sail POS & Focus POS: A customer reports two charges for one visit - don't refund right away
Summary. Walks through why a suspected duplicate charge is usually not a real error, why it shoul...
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