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BillW moved page Sail POS & Focus POS: A customer reports two charges for one visit - don't refund right away
2 weeks ago

BillW created page Sail POS & Focus POS: A customer reports two charges for one visit - don't refund right away
2 weeks ago

BillW moved page Sail POS & Focus POS: A tip edit failed after batch settlement - the tip isn't lost, it needs a rekey
2 weeks ago

BillW created page Sail POS & Focus POS: A tip edit failed after batch settlement - the tip isn't lost, it needs a rekey
2 weeks ago

BillW moved page A cash drawer won't open or won't stay closed - troubleshoot the hardware causes
2 weeks ago

BillW moved page Sail POS: Common KDS setup mistakes that affect other kitchen stations
2 weeks ago

BillW moved page Sail POS: Add a new menu item
2 weeks ago

BillW moved page The restaurant lost power — restore it safely and get your POS back online
2 weeks ago

BillW deleted page
2 weeks ago

BillW moved page A network/internet outage — check power and reboot your network devices
2 weeks ago

BillW created page
2 weeks ago

BillW created page Sail POS: A kitchen printer is down — reroute its tickets to a working printer
2 weeks ago

BillW created book Customer Facing Hardware
2 weeks ago

BillW updated shelf Hardware Troubleshooting (External)
2 weeks ago

BillW created shelf Hardware Troubleshooting (External)
2 weeks ago

BillW moved page Sail POS: A card reader isn't working — troubleshoot it and take payments on another terminal
2 weeks ago

BillW moved page Sail POS: A terminal is down — troubleshoot it and keep serving from another station
2 weeks ago

BillW created page Sail POS: A kitchen printer is down — reroute its tickets to a working printer
2 weeks ago

BillW created page Sail POS: A kitchen printer is down — reroute its tickets to a working printer
2 weeks ago

BillW

User for 2 years

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Sail POS & Focus POS: A customer reports two charges for one visit - don't refund right away

Summary. Walks through why a suspected duplicate charge is usually not a real error, why it shoul...

Sail POS & Focus POS: A tip edit failed after batch settlement - the tip isn't lost, it needs a rekey

Link to rekey form https://form.jotform.com/ingage/rekey-authorization Summary. Explains why e...

Sail POS: A kitchen printer is down — reroute its tickets to a working printer

Summary. When a kitchen or bar printer stops printing, add a Ticket Routing Rule in Backoffice to...

Sail POS: A kitchen printer is down — reroute its tickets to a working printer

Summary. When a kitchen or bar printer stops printing, add a Ticket Routing Rule in Backoffice to...

Sail POS: A kitchen printer is down — reroute its tickets to a working printer

Summary. When a kitchen or bar printer stops printing, add a Ticket Routing Rule in Backoffice to...

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Customer Facing Hardware

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Hardware Troubleshooting (External)

Customer facing documents for hardware troubleshooting.

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