Sail POS & Focus POS: Can't close the day - troubleshoot it

Common things to try first

1. Sail: Daily Close says a table is still open, but it doesn't show up anywhere when you look for it (Orders screen, under any server)? Run a terminal sync, then try the close again.
2. Still won't close? You'll be given the option to roll the table to the next day or close it to cash - choose whichever matches what actually happened with that order.

 

1. Focus: Screen stuck saying "Closing Day" and won't move forward? Close out of Focus completely and relaunch it. Give it a minute, then try the close again.

Summary. Walks through what to do when the close won't go through - a stuck phantom table on Sail, a frozen screen on Focus, or the standard open-server/open-table/unentered-tip errors. For the full step-by-step close procedure on either platform, see the links below.

Applies to. Sail POS & Focus POS - all current versions.

See also

• Sail step-by-step and full troubleshooting: How to do the Daily Close
• Focus step-by-step and full troubleshooting: Close Day Errors

When you must call

• A Sail table still won't close after a terminal sync and choosing roll-over/cash-close.
• Focus still won't close after relaunching and retrying the Close Day steps.
• Any other close error not covered here.