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Common things to try first Look at the back of the station for the network cable - it clicks in like a phone cord. Unplug it, then push it back in until it clicks. Follow that cable to the wall or to the small box with blinking lights, and do the same at t...

Common things to try first Is it just one card reader or terminal, or is this happening on every terminal in the store? If it's just one, use a different terminal to keep taking card payments while you troubleshoot that one. Summary. When a single card r...

Common things to try first Is the printer powered on but not receiving any print jobs at all? Reseat the network cable at the back of the printer, then at the wall or switch. Give it a minute, then send a test order to that station. Is it printing, but fad...

Summary. For callers who say their whole system is down but don't know why. Walks through a few quick checks anyone at the counter can do - no manager login, no Backoffice access - to narrow down what's actually wrong, then points to the right specific article...

Common things to try first If this is a fixed station, run a terminal sync. Give it a minute, then check if the button shows up. If this is a handheld, refresh the cache. Give it a minute, then check again. Still missing? Is it one specific item, or a who...

Common things to try first Sail: Daily Close says a table is still open, but it doesn't show up anywhere when you look for it (Orders screen, under any server)? Run a terminal sync, then try the close again. Still won't close? You'll be given the option to...

Common things to try first Is the time wrong on just one station? On that station's login screen, type 9 8 7 6 5 4 3 2 1, then hit Login - this closes Sail. Relaunch the app, give it a minute, then check the time again. Summary. Closing and relaunching S...

Common things to try first Check that the power cable is firmly plugged in at both the computer and the outlet. If it's plugged into a surge protector or battery backup, confirm that unit is powered on and hasn't tripped or run out of battery. Try a diffe...

Common things to try first Is the issue only with running/viewing reports, or were they actually unable to ring in orders or take payments during the day, and they're only noticing it now because the end-of-night report won't run? If it's the latter, this i...