Focus POS User Guide
User Guide for Focus POS Users for self troubleshooting.
Front of House Order Entry
How To Clock In & Out Of The System
To Clock In to the System Step 1 On the order access screen click the clock icon...
Create and View Open Checks
Creating a Check Step 1 Enter access code in the order access screen ...
Delete a Menu Item That Has Not Been Sent to the Kitchen or Bar Printer
Step 1 In the check that is open highlight the menu item that needs to be deleted....
Modify a Menu Item
Step 1 Highlight the menu item you want to modify. Step 2 Click on Modify Item. ...
Hold and Fire Menu Items
Step 1 Click on the menu items that you want to hold. Step 2 Click the hold b...
Delay Send Menu Items
Step 1 Click on the menu items you want to delay send. Step 2 Click on the Delay Send but...
Split a Check - Before Order
Step 1 Click on menu items. Step 2 Click Split button (to go up to the next seat number) ...
Split a Check - After Order
Step 1 Open the check you want to split. Step 2 Click Split button. ...
Split a Single Menu Item on Split Check
Step 1 From Split Check screen click on the item and click on the Split Item button. Step...
Transfer a Check to Employee, Table & Item
Step 1 Open the check you want to transfer. Step 2 Click Transfer and select h...
Payment with Cash, Credit Card & Gift Card
Step 1 Open the check you want to make a payment on. Step 2 Click PMNTS & Discounts butto...
Split Payments on a Check
Step 1 Open the check you want to make a payment on. Step 2 Click PMNTS & Discounts butt...
Edit Your Credit Card Tips
To Enter Credit Card Tips Step 1 On the Order Access Screen enter in your access ...
Printing a Credit Card Voucher
Step 1 From Edit Tips screen, click Voucher button.
Reprint a Check
Step 1 Click Functions or Open Checks on the table screen. ...
Run a Checkout Report
Make sure all checks are closed and all tips have been entered, including zero balance ...
Front of the House Special Functions
Entering in Delivery Orders
In most cases, you have a delivery order button on either the main screen or on the d...
Entering in To Go Orders
Step 1 From the order access screen enter your access code. Step 2 Click To Go order butt...
Changing the Blackboard
The blackboard shows up on the order access screen on the left-hand side. It's great for ad...
Sending Messages to Employees
You can send messages to individuals or groups of employees and force those messages to...
Using Check Filter
The Check Filter is a great way to look at individual or groups of checks to get detailed in...
Edit Guest Check
You can change the credit card voucher and guest check header and footer. Step 1 On the o...
Manager Functions in Order Entry
Discounting Menu Items
Step 1 In the order access screen enter your access code. Step 2 Locate the ch...
Discounting Gift Cards
Step 1 In the order access screen enter your access code. Step 2 Locate the check you ne...
Removing Discounts
Step 1 In the order access screen enter your access code. Step 2 Locate the check you ne...
Voiding a Menu Item or Payment
Step 1 Click Functions button. Step 2 Click Open Checks ...
Email Customer Receipts
Step 1 Click the Functions button. Step 2 Click the Email Check button. ...
Employee Management & Training Mode
Add an Employee
Step 1 Click the Wrench icon on the order access screen. ...
Editing Employees
Step 1 Click the Wrench icon on the order access screen. Step 2 ...
Terminating and deactivating employees
Never use the delete button to get rid of an employee because it takes them and their...
Training Mode
Training mode is a way to practice entering orders without tickets being sent to the ki...
Time Card - Adding and Editing Time Cards
Creating a New Time Card
Step 1 On the order access screen click the Wrench icon. ...
Editing a Time Card
Step 1 On the order access screen click the Wrench icon. ...
Deleting a Time Card
Step 1 On the order access screen click the Wrench icon. ...
Clocking Out Employees
Step 1 Click the Wrench icon in the order access screen. Step 2 Click the Time C...
Menu Building
Making a Menu Item
Creating a menu item is a two step process. Creating the menu item in the database (thi...
Add a Menu Item to a Canvas
The menu item needs to be created before adding it to a canvas (See: Making a Menu Item...
Deleting a Menu Item from a Canvas
Step 1 On the order access screen click the Wrench icon. Step 2 Click the Setup ...
Add a New Canvas
There are two different kinds of Canvases: Menu Item Canvases only contain Menu Items ...
Add Modifier Button
Step 1 On the order access screen click the Wrench icon. Step 2 Click the Setup ...
Add modifier to a Modifier Canvas
The new modifier needs to be created before adding it to the modifier canvas. Step...
Add Modifier to a Menu Item
Step 1 On the order access screen click the Wrench icon. Step 2 Click the Setu...
Change Price, Count & Out of Stock Items
Step 1 Enter your access code on the order access screen. Step 2 Click the Fun...
Undoing Mistakes on the Canvas
You can undo any action created in the canvas as long as you didn't save them or close ...
Editing & Organize Menu Buttons
Step 1 On the order access screen click the Wrench icon. Step 2 Click the Setup ...
Discounts
Adding a Discount
Step 1 On the order access screen click the Wrench icon. Step 2 Clic...
Adding a Discount to a Canvas
Step 1 On the order access screen click the Wrench icon. Step 2 Clic...
Gift Card Discounts
The only way to discount a gift card is by using the gift card discount buttons. All ot...
Reports
Emailing or Printing Out Reports
Step 1 On the order access screen click the Wrench icon. Step 2 Clic...
Modifying a Report
Step 1 On the order access screen click the Wrench icon. Step 2 Click the Setup ...
Creating a New Report
Step 1 Scroll down to an empty report slot and under Type, click the down arrow to choose t...
Credit Cards
Putting Credit Cards in Offline Mode
You should only put credit cards into offline mode when your Internet is down. Offline ...
Putting Credit Cards Back Online
Step 1 Enter your access code in the Order Access Screen Step 2 On...
Checking the Status of the Batch
Step 1 Enter your access code in the Order Access Screen. ...
Refunding a Credit Card
Step 1 Enter your access code in the Order Access Screen S...
Using iFace for Credit Cards
Step 1 Locate the credit card station (normally the main Focus station in the offi...
Reapply Credit Card Payments
Step 1 Reopen the check that you want to add the credit card to. Step 2 Click th...
Gift Cards
Close Day
Removing Credit Card Tip Fees
This document contains information on how to remove credit card tip fees in Focus POS systems. S...