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SMS Text Messaging Policy

INGAGE LLC Privacy Policy

This Privacy Policy explains our practices, defines our users’ (“you” or “your”) privacy options, and describes how your information is collected and used by INGAGE LLC (“we,” “us,” “our,” or “INGAGE”). By using ingageit.com, sailpos.com, ingagescheduling.com, ingagerewards.com, and any other websites, applications, domains, or online services owned or operated by INGAGE (collectively, the “Services”), you agree to the terms of this Privacy Policy and our Terms and Conditions.

This Privacy Policy, along with our Terms and Conditions, governs your use of our Services and any information we may access through other platforms. For purposes of this Privacy Policy, we refer to all such access points collectively as the INGAGE system (the “System”).

We reserve the right to modify this Privacy Policy at any time. Updated versions will be posted with a revised effective date. Your continued use of the System constitutes your agreement to the then-current Privacy Policy.

Our System may contain links to third-party websites or services. Those third parties operate independently and may have their own privacy policies. We are not responsible for their content or practices.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • Name
  • Email address
  • Phone number
  • Physical address
  • Account credentials
  • Payment-related information (processed through third-party providers)

We may also automatically collect certain information, including:

  • Device and browser information
  • Transaction history relating to use of the Services
  • Cookies and similar tracking technologies
  • Web beacons and analytics data
  • IP address

How Personal Information is Collected

We collect information through:

  • Website forms, checkout processes, and account registration
  • Transactions processed through third-party payment providers
  • Communications with you (including email and phone)
  • Your use of the System and related technologies

How We Use Personal Information

We may use personal information for the following purposes, as necessary to operate our business and provide the Services, including:

  • Providing and delivering the Services
  • Processing transactions and payments
  • Customer service and support
  • Marketing and promotional activities, including marketing related to merchant locations using our Services
  • Sending transactional and service-related communications
  • Analytics, reporting, and service improvement
  • Fraud detection, prevention, and security monitoring
  • Legal compliance and enforcement

We may also use or disclose information as otherwise permitted or required by applicable law.

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

How We Share Your Information

We may share your information, consistent with this Privacy Policy, with:

  • Third-party payment processors and gateway providers
  • Service providers and vendors that support our operations and infrastructure
  • Our merchant clients and users of the Services, as necessary to provide and facilitate the Services
  • Affiliates, successors, or other entities involved in a merger, acquisition, or asset transfer
  • Law enforcement or regulatory authorities, where required or permitted by law

We may share, transfer, or disclose personal information to third parties, including for business or commercial purposes, subject to applicable law. Where required by law, we will provide users with the ability to opt out of certain types of data sharing or sales.

In certain circumstances, we may act as a service provider or processor on behalf of our merchant clients, and we process personal information in accordance with their instructions and applicable agreements.

We may also share aggregated or de-identified information that does not identify any individual.

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, personal information may be transferred as part of that transaction.

How We Protect Your Information

We maintain administrative, technical, and physical safeguards designed to protect personal information. Information is stored on secure systems and accessible only to authorized personnel.

All payment transactions are processed through third-party payment processors. We do not store or process sensitive payment card information on our systems; however, we may retain transaction-related information (such as transaction history, amounts, and associated account details) as necessary to provide the Services and for recordkeeping, compliance, and support purposes.

How You Can Limit Information Collection

You may:

  • Opt out of marketing communications using unsubscribe mechanisms
  • Adjust browser settings to limit cookies or tracking technologies
  • Choose not to provide certain information, though this may limit functionality

Cookies and Tracking Technologies

We may use cookies, web beacons, and similar technologies to enhance user experience, analyze usage, and improve our Services. You can control cookie preferences through your browser settings, though some features of the Services may not function properly without them.

Do Not Track Signals

We honor Do Not Track (DNT) browser settings where applicable.

Contacting Us

If you have any questions regarding this Privacy Policy, you may contact us at:

INGAGE LLC
2224 E. 117th St.
Burnsville, MN 55337

Support: support@ingageit.com
Sales: sales@ingageit.com
Legal: legal@ingageit.com
Phone: (612) 861-5277

Children’s Privacy

Our Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When required, we will provide notice of material changes.

SMS/Text Messaging Terms

Program. INGAGE offers text messaging in connection with its phone-based IT support line. When you call INGAGE support, our automated assistant may offer to text you a link to a relevant knowledge base article. If you agree during the call (by saying "yes" or pressing 1), we send a one-time SMS containing that link to the phone number you called from.

Consent. Consent to receive these messages is given verbally during the call and is captured on a per-call basis — it is not a recurring subscription. You choose each time you call.

Message frequency. Message frequency varies and is limited to messages you request during a support call (typically one message per call).

Cost. Message and data rates may apply.

Opt-out / Help. Reply STOP to any message to opt out. Reply HELP for help.

Privacy. Mobile information and phone numbers obtained for text messaging, and the consent you provide, will not be shared with or sold to third parties or affiliates for marketing or promotional purposes.

Contact. support@ingageit.com, (612) 861-5277

Additional Information for California Residents

If you are a California resident, you may have certain rights under the California Consumer Privacy Act (CCPA), including:

  • The right to request access to personal information we have collected about you
  • The right to request deletion of your personal information
  • The right to non-discrimination for exercising your rights
  • The right to designate an authorized agent

To exercise these rights, please contact us at:

Email: legal@ingageit.com
Mail: INGAGE LLC, 2224 E. 117th St., Burnsville, MN 55337
Phone: (612) 861-5277

We will take reasonable steps to verify your identity before responding to your request.

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