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SMS Text Messaging Policy

SMS/Text Messaging Terms

Program. INGAGE offers text messaging in connection with its phone-based IT support line. When you call INGAGE support, our automated assistant may offer to text you a link to a relevant knowledge base article. If you agree during the call (by saying "yes" or pressing 1), we send a one-time SMS containing that link to the phone number you called from.

How to Opt In (Message Flow / Call to Action)

Our SMS program has a single opt-in path: a verbal / IVR opt-in during an inbound phone call that you place to the INGAGE IT support line. There is no website form and no text-to-join keyword.

  1. You call the INGAGE IT support line.
  2. During the call, our automated phone assistant asks you, verbatim: “Would you like me to text you a link to the help article? Say yes, or press 1.”
  3. If you say “yes” or press 1, you consent, and we send one SMS containing the article link to the phone number you called from.

This is a one-time message per request — not a recurring subscription. Consent is captured on each individual call. Message frequency: one message per request. Reply STOP to opt out, HELP for help. Msg & data rates may apply. We never share or sell mobile numbers or opt-in / consent data with third parties or affiliates.

Example message: “Ingage Support: Here is the help article from your call - ‘Reconnect your receipt printer’: https://help.ingageit.com/link Msg & data rates may apply. Reply STOP to opt out, HELP for help.”

Consent. Consent to receive these messages is given verbally during the call and is captured on a per-call basis — it is not a recurring subscription. You choose each time you call.

Message frequency. Message frequency varies and is limited to messages you request during a support call (typically one message per call).

Cost. Message and data rates may apply.

Opt-out / Help. Reply STOP to any message to opt out. Reply HELP for help.

Privacy. Mobile information and phone numbers obtained for text messaging, and the consent you provide, will not be shared with or sold to third parties or affiliates for marketing or promotional purposes.

Contact. support@ingageit.com, (612) 861-5277

Email: legal@ingageit.com
Mail: INGAGE LLC, 2224 E. 117th St., Burnsville, MN 55337
Phone: (612) 861-5277

We will take reasonable steps to verify your identity before responding to your request.

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