EVPay FAQs
What is the deposit schedule with my credit card transactions?
Your account is set up for "next day funding" of credit card transactions. However, your sales day runs from midnight to midnight. Since your batch closes after the processor bank's closing time (7 PM EST), your deposit will actually appear in your bank account a day later than the next designated sales day.
Example: For a Monday sales day, because the batch is submitted after 7 PM EST, expect it by the end of Wednesday.
Please note: The delivery of credit card deposits will vary when banks are not open or operational during the holidays and weekends.
What is the deposit schedule with my ACH transactions?
The funding timeline for ACH is not the same as credit cards. Overall, standard ACH debits usually take 2-3 business days to complete.
Example: When an ACH debit transfer is initiated on a Monday (after the bank cutoff time), the process typically unfolds as follows: The request is submitted to the ACH network on Tuesday, processed and sent to the payer’s bank by Wednesday, and the payer’s account is debited on Thursday. The funds are then transferred to the recipient’s bank, which credits your account by Friday.
Please note: The delivery of ACH transfers can vary from immediate to several business days (because of situations such as banks not being open or operational on holidays and weekends).
What if we need advanced help with our software?
Please contact EleVia at support@eleviasoftware.com or call (888)-328-4353
What should I do to actively prevent holds by Risk?
It is best practice to notify us if you will be anticipating an unusually large transaction, so as to prevent unnecessary holds. While parameters serve as a guide to prevent fraud and errors, all transactions remain subject to being flagged at the discretion of the Risk team.
How do I add a user to my MX Merchant account?
Please contact our payments support team at payments@ingageit.com with the following new user information:
- First and last name
- Phone number
The new user will receive a welcome email from MX Merchant upon being added by our team to set-up the rest of their profile.
I want my customer to pay the 3% cost to use a credit card. How can I do this?
The process of giving the 3% credit card cost to your customer is called surcharging. In keeping with credit card brand rules, you cannot surcharge above your acceptance cost and you cannot surcharge more than 3%.
To add the surcharge feature, please reach out to our payments team at payments@ingageit.com
When do I get my statement/invoice from INGAGE?
Your statement will be sent to you at the end of each month detailing your fees. Your account will be automatically charged for the amount due. No action is required on your part.
How do I get help with my PCI compliance?
Contact us at payments@ingageit.com or call us at 612-861-5277.
Why does our Card Application state that we won't take more than 20% via internet orders when all our transactions will be online?
All your transactions are online. The next sentence after the paragraph that discuses the highlighted 20% mentions the exception which states, "However, if your Application is approved based upon contrary information stated in Section 7, Transaction Information section and Section 9, American Express above, you are authorized to accept transactions in accordance with the percentages indicated in that section." In Section 7 we note that your business will be 100% internet and will underwrite you as 100% internet.
