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Customer Statement Report

The Customer Statement report provides a summary of all invoices, payments, and balances for a customer within a selected time period. This report is commonly used for customer billing, account reconciliation, and tracking outstanding balances.

Where to find the report

  • Backoffice --> Reporting --> Reports --> Accounting folder --> Customer Statement --> Select Date Range --> Select Customer --> Execute

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What it looks like

  • It will show you only transactions that effected the customers balance
    • Just like the "Accounts Transactions" Tab in CRM

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Report Parts

Transaction Details

Each row represents either an invoice or a payment applied to the customer’s account.

  • Item – Identifies whether the row is an Invoice, Payment, or the Previous Balance.

  • Transaction Date – The date and time the invoice or payment was recorded.

  • Amount – The dollar value of the invoice or payment. Payments appear in parentheses to show they reduce the balance. (Highlighted in red)

  • Tip – Any gratuity added by the customer.

  • Total – The combined total for each transaction (Amount + Tip).

 

Totals

At the bottom, the report summarizes all transactions in the selected period:

  • Amount – The net total of invoices and payments.

  • Tip – The total gratuities applied across all invoices.

  • Total – The overall balance including invoices, payments, and tips.

 

 

How to Use This Report

This report helps you:

  • Track a customer’s billing history, including invoices and payments.

  • Verify outstanding balances by comparing invoices and payments.

  • Provide customers with a clear statement of their account activity.

  • Confirm that payments were applied correctly and match invoice totals.

  • Identify any unpaid invoices that may require follow-up or collection.

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