Online Order Throttling

This document will walk you thru different ways to set rules around your online order time

The Default Order time is the number of minutes a customer will be quoted for how long their online order will take until ready
The Throttle Range minutes is the number of minutes it will look back in the system to evaluate sales revenue and order count.

Backoffice --> POS --> Online Ordering --> Throttling tab --> Click on Add New Record
For each rule you create you will need to decide on the amount of time you'd like added to the default order time. and place that number in the "minutes" section
- If you uncheck the checkbox for "Additive" then the time you place in that field will just override the default order time. (See Example # ____ )
Next you will need to decide which filter you are going to use for this specific rule (Details on each filter below)
- Most often it is 1 filter per rule, but if you use multiple filters, know that it will need to be both filters in order for the rule to work.
  - For example, if you set an order count of 15 and Revenue of $1000, then the system will look for both things to be true before your rule goes into effect. If you have $2000 but only 14 orders, your rule will not go into effect.
Last you can optionally set a time period for this rule or change the dates that they rule will be in effect.
- Example, if you only want this rule to be in effect on your busy Friday and Saturday dinner rush, you'd want to uncheck the other days of the week and put in a time range of 5pm-8pm.

When you create a rule by order count, the system is looking at the number of orders that were rang into the system in the throttle time range.

In this example below, If there are 30 orders rang into the system in the 30 minutes I have set for the throttling time, then the online order default time is going to go up by 20 minutes. The default order time is set to 20 minutes, this rule adds 20 minutes, so the time the customer would be quoted is 40 minutes for their order to be ready.

It does not look at what is on the orders or dollar amounts at all, It just looks at the actual numbers of orders.
- Which means that there could be 20 orders rang in at the bar for drinks only and only 10 food orders. But that is 30 orders so the rule would go into effect and the order time would go up online.

When you create a rule by revenue the system is looking at the total dollars in sales rang into the system during the throttling time range

In this example below, If there is $500 in revenue rang up in the 30 minute range, then the online order default time is going to go up by 15 minutes. The default order time is set to 20 minutes, this rule adds 15 minutes, so the time the customer would be quoted is 35 minutes for their order to be ready.

This rule does not look at the number of orders that are rang in. The $500 in sales could be within 5 orders.