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Release 2024.12.3 "Escargot"

Notes: In this release we made some improvements to our Scheduled orders feature so it will explain how to use it.

**This release will NOT require you to update your handheld**

If you would like any additional information or help setting up any of these new features, please contact support at:
Support@ingageit.com or call (612) 861-5277

Scheduled Orders

Sail has the ability to take an order and have it send to the kitchen later that day or on a future day. 

 

Scheduled Order Settings

  • In Backoffice --> CRM --> Settings --> Scheduled orders
  • Below there are 4 different settings you can configure for your scheduled order. 
    • #1 - Set how many days in advance you'd like people to be able to schedule orders out
    • #2 - Check this box if you'd like it to print to the kitchen printers as soon as you take the order
    • #3 - Check this box if you'd like it to print at a specific time on the day its scheduled for
      • Many like this setting so that when the kitchen teams arrive in the morning, they can see all the orders that are scheduled for that day.  
    • #4 - Check this box if you'd like it to print to the kitchen when the order is scheduled for, minus the prep time you have set up. 
      • Example using settings below: you have an order scheduled for 2pm, so it will be sent to the kitchen at 1:30pm to give the kitchen time to make it. 
  • Things to Note: 
    • You may have multiple settings set at one time
      • Example: "Print at specific time" and "Print at lead time" - This will have the ticket printed out in the morning at the time you set, and will also print at the scheduled time minus prep time. 
    • Settings #2 and #3 are only available if you have kitchen printers and are not available for Kitchen Video at this time. 
    • The "Maximum days out" and "Default prep lead time" are for in store orders only. There are different settings for Online Order that you'll see below

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Setting it up on an Order Type

  • You can decide which orders are schedulable and which orders are not. 
  • in Backoffice --> POS --> System Setup --> Order Types
  • Click the pencil next to the order type
  • At the bottom there is a section called Scheduled orders
    • Click the "Scheduling Allowed" checkbox if you'd like to be able schedule order with this order type
    • "Scheduling is Default" will require this order type to always be scheduled
    • "Lead Time Adjust" is used if you'd like to add time to the Default Prep Lead Time you set above
      • Example: the Default Prep Lead time is set at 30 minutes, but for Delivery orders you'd like to give an extra 20 minutes so they have time to drive it to a customer. Then you would put 20 in the "Lead Time Adjust" box

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Setting it up for Online Ordering

  • In Backoffice --> POS --> Online Ordering --> Site Configuration --> Click the pencil --> Configuration tab
  • "Future Order Days" is where you can set how many days in advance you'd like people to be able to schedule orders out
  • Online Order will respect the checkboxes in settings for "Print when ordered," "Print at specific time," and/or "Print at Lead time"
  • The Online Ordering Prep Lead time will 

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