Release 2024.12.3 "Escargot"
Notes: In this release we made some improvements to our Scheduled orders feature so it will explain how to use it.
**This release will NOT require you to update your handheld**
If you would like any additional information or help setting up any of these new features, please contact support at:
Support@ingageit.com or call (612) 861-5277
Scheduled Orders
Sail has the ability to take an order and have it send to the kitchen later that day or on a future day.
Scheduled Order Settings
How- In Backoffice --> CRM --> Settings --> Scheduled orders
- Below there are 4 different settings you can configure for your scheduled order.
- #1 - Set how many days in advance you'd like people to
allowbe able to schedule orders out
- #2 - Check this box if you'd like it to print to the kitchen printers as soon as you take the order
- #3 - Check this box if you'd like it to print at a specific time on the day its scheduled for
- Many like this setting so that when the kitchen teams arrive in the morning, they can see all the orders
onthat are scheduled for that day.
- #4 - Check this box if you'd like it to print to the kitchen when the order is scheduled for, minus the prep time you have set up.
- Example using settings below: you have an order
type
scheduled
for
2pm, so it
Settings
2pm,
so - In Backoffice --> CRM --> Settings --> Scheduled orders
- Below there are 4 different settings you can configure for your scheduled order.
- #1 - Set how many days in advance you'd like people to
allowbe able to schedule orders out - #2 - Check this box if you'd like it to print to the kitchen printers as soon as you take the order
- #3 - Check this box if you'd like it to print at a specific time on the day its scheduled for
- Many like this setting so that when the kitchen teams arrive in the morning, they can see all the orders
onthat are scheduled for that day.
- Many like this setting so that when the kitchen teams arrive in the morning, they can see all the orders
- #4 - Check this box if you'd like it to print to the kitchen when the order is scheduled for, minus the prep time you have set up.
- Example using settings below: you have an order
type
- Example using settings below: you have an order
- #1 - Set how many days in advance you'd like people to
- You may have multiple settings set at one time
- Example: "Print at specific time" and "Print at lead time" - This will have the ticket printed out in the morning at the time you set, and will also print at the scheduled time minus prep time.
- Settings #2 and #3 are only available if you have kitchen printers and are not available for Kitchen Video at this time.
- The "Maximum days out" and "Default prep lead time" are for in store orders only. There are different settings for Online Order that you'll see below
Setting it up on an Order Type
- You candecide which orders are schedulable and which orders are not.
- in Backoffice --> POS --> System Setup --> Order Types
- Click the pencil next to the order type
- At the bottom there is a section called Scheduled orders
- Click the "Scheduling Allowed" checkbox if you'd like to be able schedule order with this order type
- "Scheduling is Default" will require this order type to always be scheduled
- "Lead Time Adjust" is used if you'd like to add time to the Default Prep Lead Time you set above
- Example: the Default Prep Lead time is set at 30 minutes, but for Delivery orders you'd like to give an extra 20 minutes so they have time to drive it to a customer. Then you would put 20 in the "Lead Time Adjust" box
Setting it up for Online Ordering
- In Backoffice --> POS --> Online Ordering --> Site Configuration --> Click the pencil --> Configuration tab
- "Future Order Days" is where you can set how many days in advance you'd like people to be able to schedule orders out
- Online Order will respect the checkboxes in settings for "Print when ordered," "Print at specific time," and/or "Print at Lead time"
- The Online Ordering Prep Lead time will
