Release 2024.12.3 "Escargot"

Notes: In this release we made some improvements to our Scheduled orders feature so it will explain how to use it.

**This release will NOT require you to update your handheld**

If you would like any additional information or help setting up any of these new features, please contact support at:
Support@ingageit.com or call (612) 861-5277

Scheduled Orders

Sail has the ability to take an order and have it send to the kitchen later that day or on a future day.

Scheduled Order Settings

In Backoffice --> CRM --> Settings --> Scheduled orders
Below there are 4 different settings you can configure for your scheduled order.
- #1 - Set how many days in advance you'd like people to be able to schedule orders out
- #2 - Check this box if you'd like it to print to the kitchen printers as soon as you take the order
- #3 - Check this box if you'd like it to print at a specific time on the day its scheduled for
  - Many like this setting so that when the kitchen teams arrive in the morning, they can see all the orders that are scheduled for that day.
- #4 - Check this box if you'd like it to print to the kitchen when the order is scheduled for, minus the prep time you have set up.
  - Example using settings below: you have an order scheduled for 2pm, so it will be sent to the kitchen at 1:30pm to give the kitchen time to make it.
Things to Note:
- You may have multiple settings set at one time
  - Example: "Print at specific time" and "Print at lead time" - This will have the ticket printed out in the morning at the time you set, and will also print at the scheduled time minus prep time.
- Settings #2 and #3 are only available if you have kitchen printers and are not available for Kitchen Video at this time.
- The "Maximum days out" and "Default prep lead time" are for in store orders only. There are different settings for Online Order that you'll see below

Setting it up on an Order Type

You can decide which orders are schedulable and which orders are not.
in Backoffice --> POS --> System Setup --> Order Types
Click the pencil next to the order type
At the bottom there is a section called Scheduled orders
- Click the "Scheduling Allowed" checkbox if you'd like to be able schedule order with this order type
- "Scheduling is Default" will require this order type to always be scheduled
- "Lead Time Adjust" is used if you'd like to add time to the Default Prep Lead Time you set above
  - Example: the Default Prep Lead time is set at 30 minutes, but for Delivery orders you'd like to give an extra 20 minutes so they have time to drive it to a customer. Then you would put 20 in the "Lead Time Adjust" box

Setting it up for Online Ordering

In Backoffice --> POS --> Online Ordering --> Site Configuration --> Click the pencil --> Configuration tab
"Future Order Days" is where you can set how many days in advance you'd like people to be able to schedule orders out
Online Order will respect the checkboxes in settings for "Print when ordered," "Print at specific time," and/or "Print at Lead time"
The Online Ordering Prep Lead time will be set by throttling rules.
- Example below: create the rule so that if its the delivery order type it will add 20 minutes to the "default order time" that is set on the configuration tab. So in this example the Delivery order type will have a prep time of 40 minutes.

Throttling Rule Example: