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Release 2025.7.2 "Tiramisu"

Notes: This release consists of 2 Improvements. Use the page navigation section on the top left of this screen to jump between the features you'd like to read about.

**This release WILL require a handheld update to version 2025.7.2**

If you would like any additional information or help setting up any of these new features, please contact support at:
Support@ingageit.com or call (612) 861-5277

Improvements - Guardrails

1. Locking Seat with Payment

  • To help prevent tables from getting out of balance, we’ve added a new guardrail:
Once a seat has been fully paid, it will now be greyed out at the top and locked from changes. 
Here’s what that means:
  • 
If a seat is paid, you can’t:
    • Add or modify items on that seat
    • Transfer items off that seat to a new table or to another seat
    • Split items involving the seat
    • Add gratuity or other charges (paid seats will be skipped)
  • You can still:
    • Comp/Void an item on a paid seat (this is a setting per job role called "Adjust paid seat")

      •  this is a setting currently turned on for you — we can turn it off per job role if you'd like only certain people to be able to do it)

    • Move a payment from one seat to another (with confirmation)
  • Other notes:
    • Paid seat items won’t be included when using “Select All” at the bottom of the check
    • Seats unlock if the payment is voided or moved
    • Seats also unlock if the balance goes negative (e.g. due to a comp/void)

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Why this matters:
In a busy service environment, it's common for seats to be paid at different times. Without guardrails, staff might accidentally add or move items on a seat that’s already been paid, causing the check to become unbalanced — for example, showing more items than were actually paid for, or leaving unpaid items on a paid seat. This can create confusion for staff, delays for guests, and errors in reporting or tip calculations.

By locking a seat once it’s paid, the POS helps protect the integrity of the check and prevents mistakes that are often hard to unwind. It ensures a smoother, more accurate flow from order to payment — especially in fast-paced and multi-server environments.

That said, you’re not stuck — if adjustments are needed, the payment can be voided, changes can be made, and then you can use payment reapply to re-close the check correctly. It’s all about giving you control without the risk of accidental mistakes.

2.  Require Loading a Customer to use Customer Account buttons


Fixes

  1. Variable Charges were charging $0 instead of the desired amount
  2. NCA was Changing to $0 if the table was reopened


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