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How to check a gift card balance

This will detail how to check the balance of a gift card.

 

Terminal

Handheld

Back office

Terminal

  1. Navigate to the tools screen from the launch screen.

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  2. Select check gift card balance.

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  3. Swipe the gift card or enter the gift card number.

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  4. It will then display the gift card balance and print out a slip.

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  5. Alternatively gift card balance can be checked from the payment screen.

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  6. Select gift card from the payment screen .

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  7. Select gift card balance from the prompt.

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  8. Swipe the gift card or enter the gift card number.

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  9. It will then display the gift card balance and print out a slip.

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Handheld

  1. To check the balance on the handhelds go the the more section and select tools.

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  2. Select Check Gift Card.

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  3. The handheld will prompt for a card number. Enter it then press the Check balance button and it will appear to the right of the button.

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  4. Alternatively you can check the balance from the payments screen.

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  5. Then select gift card.

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  6. Enter the card number then select Check Balance. The balance will populate to the right of the Check Balance button.

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Back Office

  1. To find a gift card balance in back office go to the POS tab and select Gift Cards.

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  2. There is a feature in the gift card section of back office to have the balance print on the receipt when a gift card is used. See How to create a gift card button for more information on gift card settings.

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