How to reopen a closed table/order

This document will detail how to reopen a closed table/order from a terminal

 

1. To reopen a table or order after it has been closed, navigate to the orders screen and select the middle showing button to toggle it to closed orders.

1. NOTE: If it is a credit transaction the customer will need to provide their credit card to process the payment after the table has been reopened. Sail does not have access to previously ran credit card information. If you need to re-run the card without having it available you will need to contact your credit processing company for further information.
   
   

2. Locate the order you would like to reopen then double click it or select it and press the open order button.

   

    

3. After you have opened the order select the payment that was made and void it.

   

    

4. If the void payment button is grayed out you will need to add manager rights in order to void the payment. Fore more information see how to add manager rights to an open screen. Once you have added manager rights to the screen the void button will become available. Select the void payment button.

   

    

5. Once the button is selected you will be prompted to be sure you did not void the payment in error.

   

    

6. Now that the payment has been voided the total balance is now due again.

   

    

7. The order has been reopened.