How to void cash payments

This document will show how to void a cash payment

1. First you need to find the closed order, navigate to the orders screen and select the middle showing button to toggle it to closed orders.
   1. Locate the order you would like void the payment on then double click it, press and hold or select it and press the open order button.
      

      

      
      
      
      
2. After you have opened the order select the cash payment that was made and void it.
   1. If the void payment button is grayed out you will need to have manager rights in order to void the payment. Fore more information see how to add manager rights to an open screen.
   2. Once you have added manager rights to the screen the void button will become available.
   3. Select the void payment button.
      

      

      
      
      
      
3. Once the button is selected you will be prompted to be sure you did not void the payment in error.
   

   

   
   
   
4. Now that the payment has been voided the total balance is now due again.
   

   

   
   
   
   
5. The order has been reopened.