How to void cash payments

This document will show how to void a cash payment

1. First

   Goyou need to find the closed order, navigate to the launchorders screen and clickselect the middle showing button to toggle it to closed orders.

   1. Locate the order you would like void the payment on orders.
      then double click it, press and hold or select it and press the open order button.
      

      

      
      
      
      
2. After you have opened the order select the cash payment that was made and void it.
   1. If the void payment button is grayed out you will need to have manager rights in order to void the payment. Fore more information see how to add manager rights to an open screen.
   2. Once you have added manager rights to the screen the void button will become available.
   3. Select the void payment button.
      

      

      
      
      
      
3. Once the button is selected you will be prompted to be sure you did not void the payment in error.
   

   

   
   
   
4. Now that the payment has been voided the total balance is now due again.
   

   

   
   
   
   
5. The order has been reopened.
   

   

   
   

 

Click Open orders (this button is in the top middle) This will switch it over to closed orders.

 

Double click on the table you just closed. It is typically sorted by time so it should be the last table in the list.

 

Select the completed payment.

 

Select void payment to cancel the payment.

 

Select yes to delete the payment and reopen the table.

The terminal will bring you back to the payment screen of the order. It will show that the total is due.