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Batch Settle Error
Credit Card batches are normally set to automatically batch every 24 hours. If the credit cards don't settle you will see this error: Error - Batch time is not today's date. Solution Ste...
Removing Credit Card Tip Fees
This document contains information on how to remove credit card tip fees in Focus POS systems. Step 1: Accessing Back Office Click the Wrench on the access screen and enter your access code to enter Back office. Step 2: Navigating to Payments At the top me...
Accepting and Redeeming Deposits for Customer Accounts
This page contains information on accepting and redeeming deposits using Customer Accounts in Sail POS. Accepting Deposits 1. Log in to Order Entry Log into order entry on any POS station and select Quick Order. 2. Changing Order Type to Customer A...
Creating Customer Accounts
This page contains information on how to create customer accounts in Sail. 1. Navigate to Customers In Back Office, navigate to CRM -> Customers. This will display a list of all active customer accounts. 2. Creating a Customer Account If creating a n...
Customer Accounts for future Invoicing
This page contains information on adding items to a customer account for future invoicing, as well as information paying a customers invoice. How to use a Customer Account for Future Invoicing To use this method the customer will need to have a credit limi...