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Sail POS: KDS hardware troubleshooting (MicroTouch, Windows controllers, and bump bars)
Summary. Basic hardware troubleshooting for Kitchen Display (KDS) stations. Starts with identifying which type of hardware and input method is installed, since that determines which checks actually apply. Applies to. Sail POS - all current versions. Before y...
A cash drawer won't open or won't stay closed - troubleshoot the hardware causes
Summary. Walks through the physical/hardware causes behind the two most common cash drawer complaints - the drawer not opening when prompted from the POS, and the drawer not staying closed - before escalating to support. Applies to. Sail POS and Focus POS - a...
Focus POS: The back-office computer won't turn on
Common things to try first Check that the power cable is firmly plugged in at both the computer and the outlet. If it's plugged into a surge protector or battery backup, confirm that unit is powered on and hasn't tripped or run out of battery. Try a diffe...