Help: MX Merchant and Payments
Customer-facing support documents for MX Merchant and Payments
Accessing Your Statements in MX Merchant
Introduction This document will guide you in how to access your statements in MX Merchant (MXM)...
ACH Payments Funding Schedule
The following is the ACH Funding Schedule for Merchants that accept ACH payments with INGAGE. Ba...
Bank Letter Requirements and ACH Banking IDs
Valid Bank Letter Various scenarios, such as ACH re-authorization and bank information changes, ...
Chargeback FAQs
What is a chargeback? Is a dispute the same thing? When we describe chargebacks, we often utiliz...
How to Clear Cache and Cookies
Introduction - What is a "cache" and why should you clear it? Any sophisticated website you visi...
Issuing a Refund in MX Merchant
The process for issuing a refund in MX Merchant. #1 - Processing a Not Previously Existing Paym...
PCI Compliance
PCI Compliance for EVPay™
Introduction Most EVPay compliance steps for PCI take just 10-15 min. What is PCI?Payment Car...
PCI Compliance for Focus
Introduction What is PCI?Payment Card Industry Data Security Standards (PCI DSS) compliance is m...
PCI Compliance for Sail/EMV/Swipe
Introduction What is PCI?Payment Card Industry Data Security Standards (PCI DSS) compliance is m...
PCI for Focus Online Ordering
Most online ordering PCI compliance steps take just 10-15 min. Introduction What is PCI?Payme...
PCI for Sail Online Ordering
Most online ordering compliance steps for PCI take just 10-15 min. Introduction What is PCI?P...
Rekey FAQs
Access the rekey submission form here: https://www.jotform.com/242184575931159 What is a reke...
Running Payments in MX Merchant
The process for running a credit card payment within MX Merchant. Getting to Quick Pay Step 1 ...
Surcharge
Surcharge POS 3x4 Pro-Print
Downloadable Print for Surcharge Notice: Surcharge POS 3x4 Pro-Print.pdf
True Cash Discount
Cash Discount Definition A "cash discount" is a reduction in price offered to customers who pay ...
True Cash Discount Checklist Download
True Cash Discount Checklist.pdf
True Surcharge
Credit Card Surcharge Definition A "credit card surcharge" is an additional fee charged to custo...
True Surcharge Checklist Download
True Surcharge Checklist.pdf
Two-Factor Authentication in MX Merchant
Introduction In order to enhance online security measures, all MX Merchant users are required to...
Understanding Credit Cards: From Authorization to Funding
Introduction A credit card batching schedule involves the systematic grouping of multiple transa...