Two-Factor Authentication in MX Merchant

Introduction

In order to enhance online security measures, all MX Merchant users are required to enroll in two-factor authentication. MX Merchant Admin users must go through the two-step verification each time they login to the MX Merchant app. All other user levels will be required to go through the two-factor authentication each time they login from a new location (IP address).

Getting Set-Up

Step 1

The first time a user logs into mxmerchant.com, they will be prompted to setup two-step authentication:

Step 2

Once a user enters their phone number and/or email address and selects the ‘Preferred method’ they will have to select, ‘Enable 2 Factor Authentication’. Then, login again, and complete the two-factor authentication. 

Whenever a MX™ Merchant Admin user logs into the app, and/or a lower-level user logs in from a new location (IP Address), users will be prompted to enter in the verification code they received according to the preferred method selected during the two-step
authentication set-up process. 

 

Step 3

Depending on the user’s preference(s) set, the user will either receive an email or text message with the authentication code to be entered. Once the user types in the Verification code and selects ‘Continue’ they will be logged into MX™ Merchant:

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Need Help?

If you have any questions with this guide or need other payment-related support, please email us at payments@ingageit.com.

Thank you!