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Customer Account Transactions

ThisThe is the Customer Account TransactionTransactions Reportreport shows all times a customer account was used as the tender to pay for items or redeem deposits. This allows you to track account-based payments, verify balances, and monitor when and how accounts were used across a selected date range.

Where to find the report

  • Backoffice --> Reporting --> Reports --> Accounting folder --> Customer Account Transactions --> Select Date Range --> Execute

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What it looks like

  • This shows you times that the account was used AS THE TENDER
    • So, Redeeming deposits or Paying for items with their account

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Report Parts

Transaction Details

Each row represents a transaction where a customer account was used as payment.

  • Date – The date and time of the transaction.

  • Customer Name – The account holder who used their account.

  • Order # – The POS order number tied to the payment.

  • SubTotal – The pre-tax subtotal of the order.

  • Tax – The tax applied.

  • Order Total – The subtotal + tax before payment.

  • Payment Amount – The amount of the order paid using the customer account. If voided, this column will show Void in red.

  • Tip Amount – Any gratuity applied with the payment.

  • Total Payment – The combined amount paid from the account, including tips.

 

Totals

At the bottom of the report, you’ll find overall totals for the reporting period:

  • Payment Amount – The total amount paid using customer accounts.

  • Tip Amount – The total tips entered when using customer accounts.

  • Total Payment – The grand total of account-based payments including tips.

 

How to Use This Report

This report helps you:

  • Monitor when customer accounts are used as tender for purchases.

  • Track redeemed deposits

  • Verify that account payments match customer balances.

  • Identify voided account transactions to ensure accuracy in reconciliation.

  • Review totals across all customers for a clear picture of account usage in the selected period.