Customer Account Transactions

The Customer Account Transactions report shows all times a customer account was used as the tender to pay for items or redeem deposits. This allows you to track account-based payments, verify balances, and monitor when and how accounts were used across a selected date range.

Where to find the report

• Backoffice --> Reporting --> Reports --> Accounting folder --> Customer Account Transactions --> Select Date Range --> Execute

What it looks like

• This shows you times that the account was used AS THE TENDER
  • So, Redeeming deposits or Paying for items with their account

Report Parts

Transaction Details

Each row represents a transaction where a customer account was used as payment.

Here’s what each column means

• Date – The date and time of the transaction.

• Customer Name – The account holder who used their account.

• Order # – The POS order number tied to the payment.

• SubTotal – The pre-tax subtotal of the order.

• Tax – The tax applied.

• Order Total – The subtotal + tax before payment.

• Payment Amount – The amount of the order paid using the customer account. If voided, this column will show Void in red.

• Tip Amount – Any gratuity applied with the payment.

• Total Payment – The combined amount paid from the account, including tips.

Totals

At the bottom of the report, you’ll find overall totals for the reporting period:

• Payment Amount – The total amount paid using customer accounts.

• Tip Amount – The total tips entered when using customer accounts.

• Total Payment – The grand total of account-based payments including tips.

How to Use This Report

This report helps you:

• Monitor when customer accounts are used as tender for purchases.

• Track redeemed deposits

• Verify that account payments match customer balances.

• Identify voided account transactions to ensure accuracy in reconciliation.
  

• Review totals across all customers for a clear picture of account usage in the selected period.