How to Configure Surcharging

This document will show how to configure surcharging in Backoffice

Inactivate NCA or OPF

• POS --> Settings --> Charges --> Auto Charges Tab
• Use the pencil to edit the old offset model (either, NCA or OPF)
• Uncheck the active and always apply checkboxes
• Click update
• That is all that needs to be done.
  • Do not delete or reuse the old tax type. It needs to stay for past reporting
    

    

    
    
    

Set up a new tax for Surcharging

• POS --> System Setup --> Taxes
  
• Create a tax type named "Surcharge"
  • Then on the Tax rates tab put in the same rate as their food or sales tax
  • Check the box for "Include in price" to make this an inclusive tax rate
    • This tax type can NOT be exclusive or it will leave a balance on the table because the tax will calculate after the payment is made

Set up a new Charge Type

• POS --> Settings --> Charges
• On the "Charge Groups" tab, add a new record and name it "Surcharge"
  • and check the box for "Include in Amount Due"

    

    
    
    
• Charge Types tab
  • Use the dropdown to find the charge group you just created above
  • Click Add new record
  • Here is how the charge should be configured
    

    

    
    
    
• Reporting group association tab
  • You do NOT need to do anything with this tab, because this is a payment related charge it doesn't look at reporting groups. 
    
    
• Auto Charge Tab
  • You do NOT need to set up an auto charge, because the charge is determined from the processor not Sail

Set up the Payment Terminal

• POS --> System Setup --> Devices --> Payment Terminals --> "Payment Processors" tab
  • Edit their processor that will be using surcharging
  • Check the box for "Surcharging Enabled"
  • Put in the surcharge %  -  (usually 3%)
  • Assign the Associated charge you just created above
  • Optionally you can assign a context filter
    

    

Do this for all active processors. Default and Backup

Double Check Auth Mode:

Add surcharge wording to the customer receipt

• POS --> System Setup --> Receipt Setup
• Click pencil next to "Customer Receipt - Footer"
• ***If there is NCA or OPF wording remove it
• Add this wording below in an appropriate place. (above the Thank you and date is ideal)
  • We apply a surcharge of 3% on the transaction amount for credit cards, which is not greater than our cost of acceptance. We do not surcharge debit cards.

Add surcharge wording to Online Ordering Page Message

• POS --> Online Ordering --> Site Configuration
• Click pencil next to site (if a location has more than 1 URL, you will need to do this for each URL)
• Click on the Page Messages tab
• Add this wording to either the Menu page or the Checkout Page
  • We apply a surcharge of 3% on the transaction amount for credit cards, which is not greater than our cost of acceptance. We do not surcharge debit cards.

Receipts

• The Customer's itemized receipt will not show a "Total" and "CC Total" amount like NCA used to because Sail does not do the surcharge the processor does. They will only see the surcharge wording at the bottom of the receipt like you added above
• If it is a debit the credit card receipt will not change. They will see the amount with the tip and total line.
• If its a credit card and the surcharge is applied they will see the surcharge amount like this: