How to Configure a Kitchen Video in Backoffice

This document will walk you thru setting up a kitchen video system

To Find Kitchen Video configuration

Backoffice --> System Setup --> Kitchen Setup --> Kitchen Video

• If you are a multi store location, each location will have its own Kitchen configuration. So you can use the location dropdown to switch between the different locations
• Add New record allows you to add as many different "Kitchens" as the location needs
• Each location will display the Kitchen names, a pencil to edit, and an X to delete it

Step 1 - Add a Kitchen

When you click on "Add new record" you will get a screen to Name it and configure the settings for this kitchen

Kitchen Settings

1. Name: Name the Kitchen. If there is more than 1 you might want to name it with the location (ex: Kitchen & Bar)
2. Ticket Automation: Do you want items to automatically send to the kitchen? or would you like a person to be responsible for sending them to each station? 
   1. Checked: Items will automatically send to the kitchen based of their cook time
   2. Not Checked: Items will need to be manually sent to each station
3. Consolidate Items with Quantity: Do you want Quantity items to come in as a single or multiple items?
   1. Checked:  items rung in with a quantity at the terminal will be sent to the kitchen as a single line item with the quantity in front.
      
      1. Example: Ringing in 6 cheese curds will appear as one line item (e.g., “6 Cheese Curds”), allowing them to be fired and finished together.
      2. Note: Items are only consolidated if entered as a single item with a quantity. Separate entries will not consolidate automatically.
   2. Not Checked: Items entered with a quantity at the terminal will appear as separate line items on the KVS screens. This allows the kitchen to fire and finish each item individually.
      1. Example: Ringing in 12 pizzas will show as 12 separate items, so the kitchen can fire 8 now and wait on the remaining 4 if the oven is at capacity.
4. Rush Order Immediately Sends All Items: Do you want all items on the ticket to be sent immediately when rushed, or still follow cook times?
   1. Checked: Rushing an order will immediately send all items to all kitchen stations, regardless of cook time. This may result in shorter cook time items being ready well before longer ones.
   2. Not Checked: Rushed orders are prioritized and move to the top of the KVS screen, but still respect cook times. This ensures all items are timed to finish together and can be served at the same time.
5. Update Tickets on Order Type Change:
   1. Checked: When the order type is changed (e.g., from Dine-In to To-Go), all existing tickets on the KVS will automatically update to reflect the new type. This is helpful if the order was entered incorrectly or the customer changes their mind.
   2. Not Checked: Changing the order type after items have been sent to the kitchen does not update the original ticket’s display on the KVS. Only new items added after the change will reflect the new order type.
      1. Example: Ring in an order for a table who is eating in. a couple minutes later they ask for an item to be rang in to go. You can change the order type on the table to To-Go and ring in the new item. then only that item wills ay To-Go on the KVS. The original ticket will stay dine in.
6. Auto Start Ticket (Seconds): If a time is entered here, the ticket will automatically begin after the set amount of time - even if the first item hasn't been manually started (fired). Think of this as a safeguard to keep orders moving in case the first station is delayed or forgets to fire the item.  
7. Default cook Time (Seconds): Specify a default cook time to be applied to items that do not have a cook time specified.  So if you create a new menu item, and forget to add the cook time, this default cook time will be entered. 

Additional Settings Tab - Warning color settings

• Be able to adjust the minutes that the warning time colors to change to Yellow and Red
  

Here is what they look like on the KVS screens:

Step 2 - Add stations

How to add a new station

• Each kitchen MUST HAVE  only 1 expo and only 1 Wheel screen
  • Because ________________
• Each kitchen can have as many "Quick Stations" as it needs

When you click "+ Add new record" you will see 4 different tabs to help you configure each station

Details Tab:

Here is where you will name the station and select which device type it will be

All Day Count Items Tab:

Here is where you can set All Day Counts (ADC) to show up on the top of each KVS screen

• All Day counts can be single items or a group of items
• Example uses:
  • Help the Expo know how many of each sauce needs to be taken out and portioned while they wait
  • Help the fry cooks know how many fries need to be put in the fryer
  • Help the the grill cook know how many burger patties need to be on the flattop

Here is what they look like on a KVS screen

When you click "+ Add new record" you can configure each ADC

1. Text: This is the text that will appear on the KVS station
   1. If you plan on having a lot of ADC, you may want to put a shorted or abbreviated name
      
      
2. Stations: this allows you to configure which stations will count in your ADC
   
   
   
   1. This Station - The ADC will only go up if the item is on that station
      1. Example: On the Fry station there is an ADC for Wings, Wings need to be on that station for the number to go up. If the wings have not been sent to the station yet the ADC will not count it.
   2. All Stations (Including Expo) - The ADC will go up as soon as the item is rang in because it's pulling from all stations including the expo screen.
      1. Example: A burger with fries is rang in, right away the ADC on the fry station goes up because there are fries with the burger, so the fry cook knows to put fries down. They need to look at that number as "How many fries does the expo person need at any given time." That number will not go down until the expo has used the fries and bumped the ticket off.
   3. All Stations (Excluding Expo) - The ADC will go up as soon as the item has been sent to the station it needs to be cooked on.
      
      1. Example: A burger with fries is sent to the grill station, the ADC on the fry station goes up because there are fries with the burger, so the fry cook knows to put fries down.  As soon as that burger is finished, the ADC on the fry station will go down.
3. Item: Use the "Item" drop down if you'd only like to select an individual item for the ADC
   1. Example: Just cheese curds
4. Item Filter: Use the "Item Filter" dropdown to select a preconfigured item filter for multiple items
   1. Example: Selecting all the items that use Ranch, like cheese curds, ranch modifier, and breaded mushrooms.

Bump Bar

Station Collections

1. Name:
2. Stations:
3. Pass The Puck:
4. Arrows:

Step 3 - Set steering on the item

How to set steering on an item

Settings on the Advanced Tab of an item

1. Summary Text:
2. Cooking Time (Seconds):
3. Cooking Time As Modifier:
4. Cooking Time Increases %:
5. Show on Expo Screen Only:
6. Multipler: