Driver Report

The Driver Report tracks delivery activity for your drivers, including trip counts, delivery times, average trip duration, and total time spent on deliveries. It can be used to monitor individual driver performance, review delivery efficiency, and measure overall fleet performance.

Where to find the report

• Backoffice --> Reporting --> Reports --> Staff folder --> Driver Report --> Select Date Range --> Execute

Report Options

Filters

• Location Group – Allows you to run the report for a pre-configured group.

• Select Employee - Allows you to select individual or selected employees

View Settings

• Show Details - When enabled, each driver receives their own section showing the details of each trip

What it looks like

Report Parts

The report ishas organizedfour by:sections:

1. MonthTotals
2. LocationDriver Detail (one section per driver — only visible when Show Details is checked)
   1. Trips are listed in date/time order for each driver
3. EmployeeSummary -By EachDriver
employee
4. Fleet isTotals
listed

Drivers with theirno handheldtrips andin terminalthe activityselected fordate range will not appear on the report.

 

Totals Section Columns —

• Total Drivers – Number of drivers with at least one trip in the selected date range.
• Total
  Trips

  Columns include:

  • Items (Terminal) – TheTotal number of itemsdelivery thetrips employeeacross enteredall drivers.

  • Trips In Progress – Trips currently marked as out on adelivery POS(driver terminal.not yet returned).

   

Driver Detail Columns —

• Order

  Items (Handheld)# – The POS order number ofassociated itemswith the employee entered on a handheld device.

  delivery.

• Sales (Terminal) $Date – The netdate salesthe amounttrip enteredtook on a POS terminal..

  place.
• En

  Sales (Handheld) $Route – The nettime salesthe amountorder enteredwas onassigned ato handheldthe device.

  driver
• HH Use % (Items)Returned -– The percentagetime ofthe itemsdriver enteredmarked onthe aorder handheldas device. completed
  • Formula:An Handheld Items ÷asterisk (Handheld*) Itemsnext +to Terminalthe Items)time means the driver was never manually returned on the POS. The system automatically set the return time to the server close time for that day.
• HH Use % (Sales)Duration -– TheHow percentagelong ofthe salestrip dollarstook, entereddisplayed onin aMM:SS handheld device.
  • Formula: Handheld Sales ÷ (Handheld Sales + Terminal Sales)
  format.

AtA thesubtotal bottom,block theappears totalsbelow roweach shows:driver's trip list and displays:

• Total

  Location TotalsDuration – DisplaysSum of all trip durations for that driver (HH:MM:SS).

• Trips – Number of trips for that driver in the date range.
• Average Duration – Total Duration ÷ number of trips (MM:SS).

 

Summary By Driver Columns —

• Driver – Driver name.
• Trips – Number of trips taken in the date range.
• Avg Duration – Average time per trip: Total Duration ÷ number of trips (MM:SS).
• % – That driver's share of the total trip count for the period (e.g., 13 of 24 trips = 54.2%).
• Total Duration – Cumulative time that driver was out on delivery (HH:MM:SS).

A grand total row at the bottom of this section shows the combined handheldtrip count, fleet average duration, 100%, and terminaltotal activityfleet duration.

 

Fleet Totals Columns —

• Completed Trips – Total trips returned, with the combined duration for all employeesof them.
• In Progress Trips – Trips still out at the location.
  time the report is run. Duration shows "--" if the count is zero.
• Fleet

  MonthlyAvg Totals/ Trip – DisplaysAverage totalstrip duration across all drivers and trips for the reporting month.

• Grand Total $ – Displays totals for the entire report.

  location.

How to Use This Report

• SeeRun whichit employeesafter each shift or at the end of the week to review how long drivers are activelyspending using handheld devices and which employees are still relyingout on POS terminals.deliveries.
• TrackLook handheldfor adoptionasterisked afterreturn rollingtimes out— newthose handheldtrips devices.
were
• Identifynever employeesclosed whoon the POS and may need additionalfollow-up handheldwith training.the driver.
• Compare handheldAverage usageDuration across differentdrivers locations.
to
• Measurespot handheld adoption based on either item countsoutliers or salesrecognize dollars.top performers.
• Use the location% totalscolumn in the Summary By Driver section to determinesee overallhow handhelddelivery usageworkload percentagesis distributed across your team.
• Filter by a single employee to pull one driver's history for thea store.specific date range.
• SortUse byFleet HandheldAvg Usage/ %Trip (Byas Items)a baseline when planning staffing for busy delivery periods.
• Toggle Show Details off when you wantjust need a quick summary without the trip-by-trip breakdown.
• Use the Schedule Report or Email Report options to focusautomate delivery of this report to managers on transactiona volume.
regular
• Sort by Handheld Usage % (By Sales) when you want to focus on sales dollars processed through handhelds.cadence.