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How to Edit a Comp & Voids

This document will show you how to edit your current Comps & Voids in the system

Whats the difference between Comps & Voids?

  • Void is for an item that was never made and no longer needs to be made.
    • Example: A customer changed their mind and does not want the item, or a server mistakenly entered the item.
  • Comp removes the need for the customer to pay for the order.
    • Example: A customer had an issue and the cost of the meal was covered.
  • The main difference is that a void says this was not made so the system does not need to reflect it, whereas a comp is saying the meal was made and needs to be accounted for but the cost of the meal was paid by the store. 
  • Voids and comps are always 100% of the item selected (if you want to do a partial amount that would be a discount)

Where to edit them

  • Backoffice --> POS --> Settings --> Comps/Voids
  • Use the Comp or Void tab depending on which one you're editing
  • Click the Pencil next to the one you'd like to edit

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Comps By Type

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This section show which comps were used this day.
It breaks it down by:
Comps Included in sales - These will still be in your sales numbers for the day and taken out later in the amount due section
Comps Not included in sales - These will not be included in your sales numbers and will show in the comp column in the sales with details section

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