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How to Edit a Comp & Voids

This document will show you how to edit your current Comps & Voids in the system

Whats the difference between Comps & Voids?

  • Void is for an item that was never made and no longer needs to be made.
    • Example: A customer changed their mind and does not want the item, or a server mistakenly entered the item.
  • Comp removes the need for the customer to pay for the order.
    • Example: A customer had an issue and the cost of the meal was covered.
  • The main difference is that a void says this was not made so the system does not need to reflect it, whereas a comp is saying the meal was made and needs to be accounted for but the cost of the meal was paid by the store. 
  • Voids and comps are always 100% of the item selected (if you want to do a partial amount that would be a discount)

Where to edit them

  • Backoffice --> POS --> Settings --> Comps/Voids
  • Use the Comp or Void tab depending on which one you're editing
  • Click the Pencil next to the one you'd like to edit

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How to edit a Comp

  • Once you click on the pencil you will have these options to edit

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  1. Name - Edit the name that will appear when you click the comp put and it shows a list of reason
  2. Receipt Text: If you choose "Print on customer receipt", you can optionally have text appear below the item that was comped. 
    1. Example: For a Customers Birthday Comp, you can have the text say "Happy Birthday" below the item you comped
  3. Print on customer receipt
  4. Include in Net Sales
  5. Is Active
  6. Context Filter

Comps By Type

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This section show which comps were used this day.
It breaks it down by:
Comps Included in sales - These will still be in your sales numbers for the day and taken out later in the amount due section
Comps Not included in sales - These will not be included in your sales numbers and will show in the comp column in the sales with details section

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