Rollover Payments

Notes: **This release will NOT require you to update your handheld**

If you would like any additional information or help setting up any of these new features, please contact support at:
Support@ingageit.com or call (612) 861-5277

New Features

1. Gift Card Report

• We have added a new Gift Card Report so you can see Activations, Increments, and Redemptions.
• To find it: Reporting --> Reports --> Accounting --> Gift Card Report --> Enter in the date range --> Execute
  

  

  
  
• Here is an example of what it would look like
  

  

  
  

2. Rollover Payments on Auto Close

• Previously if you had a partial payment on a table that was going to rollover to the next day, it would stop the close.
• We have now added the option to have the table continue to roll over and the payment will stay on the day the payment was made. 
  • All Sales will always report on the day the order is CLOSED.
  • The Payment is reported as a POSITIVE number on the day it was received.
  • The Payment is reported as a NEGATIVE number on the day the order is closed.
  • The Tip is reported on the day the payment was made
  • Rolled orders will ONLY show up on Daily Close Reports and Server Close Reports.
    (They will not show up on Daily Reports or Server Reports (since technically they haven't rolled and are open and included in Sales) 
  • Rolled Payments will show up on Server Closes and Daily Closes. They will not show up on Server Reports or Daily Reports.
  • Rolled prior payments will show up on all reports
•  How to get it turned on for your location:
  • For now we have this option turned off for everyone.  If you'd like us to turn it on for you, you can respond to this email and we will have someone from support call you and explain it in more detail.
  • At a future date we will automatically turn it on for all customer who use Rollover tables. If you never want this option turned on for you, please respond to this email to let us know.
• This will change how reporting looks if you use rollover tables.
  • Example #1: A rolled table with a cash payment 
  • Here is how it looks on the first day the table is made and rolls to the next day:
    

    

    
    
  • Here is how it looks on the day the table is finished being paid for:
    

    

Example #2: A rolled table with a credit card payment
Here is how it looks on the first day the table is made and rolls to the next day:

Here is how it looks on the day the table is finished being paid for:

3. KVS: Auto Send & Timed Items 

• You can now set up your kitchen video system to auto send items to their stations based their cook times.
• Here is how to set it up:
  1. Set up cook times on all food items that do not have them.
     1. Find the food item, and go to the Advanced tab. 
     2. The cook time needs to be in SECONDS. Example: 3 minutes = 180 seconds
     3. This will arrange the items on the kitchen video screen to be in order of longest cook time on top and shortest cook time on the bottom.
        

        

        
        
        
        
     4. Whether you use the auto send feature or not, you can still use cook times so your staff knows the ideal cook time of each item.
        
     5. Here is what it will look like on a side station. It will show how long the item has been cooking for, and what the ideal cook time is (this is the cooking time you set in Backoffice)
        

        

        
        
        
        
  2. Then go to the Kitchen video settings and turn on the "Auto Send" feature
     1. Auto Send means that it will automatically send the longest cook timed item to its station right as the order comes in.
        1. The rest of the items will start sending to their stations after the first item as been "Fired" (also based off their cook times)
     2. Auto Start Ticket means that if you enter a time here, the ticket will start sending after the entered number of seconds even if the first item hasn't been started (Fired) yet.
        1. Think of this as a backup to keep the ticket moving even if the first station is behind on orders or forgets to mark the item as fired.
     3. Default Cook Time means that if you enter a new food item and forget to enter a cook time on it, it will automatically use this number as the default cook time. 
        

        

        
        
        
  3. The Auto Send feature may be toggled on and off from the wheel screen. 
     1. Go to the Settings tab in the top right corner of the screen

                   

Improvements

4. Go Fish Enhancements

• Now when you go into "Go Fish" It will automatically be on TODAY'S DATE
  • This is so you can easily see all the orders that have been rang in today
• You can now search for "Online Orders"
  

  

  
  
  
• You can view the details of the order to see when Items were rang in, who rang the order in, when payments were made, when voids/comps were done, and when discounts were done.
  

5. KVS: Order Type Colors

• On the KVS screen the top of the order will now reflect the same color as the order type you have configured for the terminals. This should make it easier for the cooks to distinguish between the different order types
  • Also, if the order type is anything other than Dine In, it will still say the order type under the header with *** around the name. (See To-Go and Door Dash in the examples below)
• Because the top is now reflecting the order type color we have moved the cook time warning colors to the bottom of the ticket
• Here is an example of what it will look like:
  

  

  
  
  

Bug Fixes