How to check a gift card balance on a handheld

This document will show how to check the balance of a gift card on a handheld. You can check it any time from Tools, for example when a guest asks how much is left on their card.

If you'd like to see how to check the gift card balance on a Terminal or in Backoffice, please click the link

1. ToTap checkMore at the balance on the handhelds go the the more section and select tools.bottom.

   

     

2. SelectTap Check Gift Card.Tools.

   

     

3. TheTap handheld will prompt for a card number. Enter it then press the Check balanceGift button and it will appear to the right of the button.Card.

   

    

    

4. Alternatively you can check the balance from the payments screen.

   

    

5. Then select gift card.

   

    

6. Enter the gift card:

   • Handheld with a card reader: the card reader opens by itself. Swipe the gift card, or type its number on the card reader, and the balance is checked right away.
   • Handheld without a card reader: type the card number, then selecttap Check Balance.Balance.

   

    

7. The balance willshows populatein togreen under the rightbutton, as Gift Card Balance with the last four digits of the card. If the card can't be found, it says Unable to Check Balance button.in red - check the number and try again.

   

Pro tip: Checking several cards? Just type the next number - it replaces the last one. On a handheld with a card reader, tap Check Another Card.

Note: Don't see Check Gift Card in Tools? Your job role doesn't have permission to check gift card balances - ask your manager.