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How to check a gift card balance on a handheld

This document will show how to check the balance of a gift card on a handheld. You can check it any time from Tools, for example when a guest asks how much is left on their card.

If you'd like to see how to check the gift card balance on a Terminal or in Backoffice, please click the link

  1. Tap More at the bottom.

    The handheld's home screen with More marked at the bottom right

     

  2. Tap Tools.

    The More list with Menu, Tools and Settings, and Tools marked

     

  3. Tap Check Gift Card.

    The Tools screen with Check Gift Card marked under General

     

  4. Enter the gift card:

    • Handheld with a card reader: the card reader opens by itself. Swipe the gift card, or type its number on the card reader, and the balance is checked right away.
    • Handheld without a card reader: type the card number, then tap Check Balance.

    The Check Gift Card screen with the Gift card number box and the Check Balance button marked

     

  5. The balance shows in green under the button, as Gift Card Balance with the last four digits of the card. If the card can't be found, it says Unable to Check Balance in red - check the number and try again.

    Gift Card Balance $25.00, Card ending 2307, in a green box under Check Balance

Pro tip: Checking several cards? Just type the next number - it replaces the last one. On a handheld with a card reader, tap Check Another Card.

Note: Don't see Check Gift Card in Tools? Your job role doesn't have permission to check gift card balances - ask your manager.

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