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How to enter tips on a Handheld

This document will detail how to enter tips on a Handheld. Once a guest has paid by card, you add their tip to the payment on the Edit Tips screen.

To see how to enter tips on a terminal please click the link

Handheld

  1. Tap Edit Tips at the bottom. It lists your card payments that don't have a tip yet.

    The Edit Tips screen with one card payment for Table 4, and Edit Tips marked at the bottom

     

  2. Tap the payment you wish to add the tip to. Each one shows the table number and the last four digits of the card.

    The payment for Table 4, card ending 5454, marked with Tap the payment

     

  3. Type in the tip amount (Example: 3.00), then tap OK.

    The tip window for Table 4 with 3.00 typed in, and OK marked

     

  4. Confirm the total is the correct amount, then tap OK. If it isn't, tap Cancel and type the tip again.

    Confirm Total asking Total $19.63 Correct?, with OK marked

     

  5. Once the tip has been entered, that payment will disappear from that screen.

    The Edit Tips screen saying No payments to show

     

 

Seeing or changing a tip you already entered

Tap All next to Tips at the top to see your card payments with their tips too: the tip shows after T:. To change a tip, tap the payment and type the whole tip again.

Tips set to All, and the Table 4 payment showing T: $3.00

 

Pro tip: The i icon on a payment also lets you reprint its receipt.

The i icon marked, with Enter Tip, Reprint Receipt and Cancel

Note: A server sees only their own payments. A manager can tap the name at the top left to pick whose payments to see.

Note: Don't see Edit Tips at the bottom? Your job role doesn't have permission to enter tips - ask your manager.

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