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CC Offline Mode

Credit Card Offline Mode allows your POS terminals to continue accepting credit card payments even if your internet connection goes down.
Transactions are securely stored on the device and automatically sent for authorization once the connection is restored.
This feature helps ensure your business can keep processing sales without interruption during temporary internet outages.

Do I need to put something about how its only available for locations that have Trans IT as their processor. and only if they are using A35 devices? or PAX devices?

 

To Enable Offline mode

  1. Log into the terminal
  2. Click on the Functions button on the launch screen
  3. Click on the Offline CC button
  4. Once in this screen you will see a red "Go Offline" button on the bottom tool bar
  5. When you click it you will get a popup explaining the risks of going into Offline mode, and you will need to click yes to confirm. 
  6. Once you have enabled Offline Mode an email will be sent out to Ingage It support staff, any email address on the daily close setting, and the employee who enabled the Offline mode. Do I need to put something in about how the email will be triggered but wont actually go out until the internet is restored? since an email can't go out without internet. How do i say that?

 

 

 

To Disable Offline go (or To Go back Online)

  1. Log into the terminal
  2. Click on the Functions button on the launch screen
  3. Click on the Offline CC button
  4. Once in this screen you will see a green "Go Online" button on the bottom tool bar
  5. When you click it you will get a popup explaining the
  6. Once you have Disabled Offline Mode an email will be sent out to Ingage It support staff, any email address on the daily close setting, and the employee who enabled the Offline mode. same question as above

 

You are now back to processing credit cards online.  

You can decide to reconcile the batch at this time or wait until later when you are not busy. 

 

To Process the Reconciliation

  1. Log into the terminal
  2. Click on the Functions button on the launch screen
  3. Click on the Offline CC button
  4. Once in this screen you will see a blue "Process Reconciliation" button on the bottom tool bar
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