How to Hold, Fire, or Re-Fire an item

This will detail the process of editing and moving orders after they have been added to a guest.

Timing/Communication

1. Select an item:
   Click on an order to select it. This will bring up the edit page.
   

   

   

    

2. Timing and preparation indicators:
   There are several buttons in the edit page that can be used to indicate preparation and timing. Each indicator will be reflected by a short string of related letters that populate at the beginning of the selected food item. When printing at the bar or kitchen printers each item that was modified by one of these buttons will have a message matching the button that was selected.

   1. As App: This indicates that the item should come out before the main course as an appetizer.

   2. Later: This indicates that the item should come after the main course like a dessert.

   3. No Make: This indicates that the item does not need to be made. This would be used in a situation where the customer already received an item but it needs to be put on the bill without making the item. In the case of a no make item it does not print at the bar or kitchen printers.

   4. Shared: This indicates that the item will be shared and should come out with any necessary items to let the guests share the item. ie extra utensils and/or dishes.

   5. Press the done button to save the changes that were made before sending.

      

      

       

3. Hold:
   Placing a hold on something will hold it until YOU press the fire button. This way you can put in an order for an item you don’t want to go to the kitchen right away and then you will need to go back in and fire it when you are ready for it to go to the kitchen.

   

   
   

   
   
   

4. Hold with timer:
   When Placing a hold on something you can set a timer to have the item automatically send to the kitchen in a number of minutes. You may either select the plus and minus signs to adjust the timer or select the manual input button to be prompted for a number of minutes.
   *Once placed on hold an Item may be fired early at the servers discretion by selecting the item and pressing the fire button from the edit page as shown in the next step. Or will be automatically fired after the desired amount of time expires.

   

   
   

   
   
   

5. Fire:
   When an item is on hold press the fire button to send it to the kitchen immediately. When something is placed on hold you must hit this button to get it to fire or it wont send, however, if something was placed on hold with a timer you may use the fire button to send it early but it will send when time runs out either way.

   

   
   

   
   
   

6. Coursing:
   Coursing is frequently used in banquet situations and with party’s. To create a course add the item you want in a course then select it. Press the number that matches the course you would like the item to be a part of.

   

   
   

   1. Kitchen video does not currently support coursing.
      
      

   2. When the courses are sent in it will print a kitchen ticket or send to a kitchen KVS showing the full order with course numbers in front of each item.

      

      
      
      

7. Fire Course:
   Fire a course by pressing the fire course button. A prompt will appear asking which course you would like to fire. Once the course is selected the prompt will disappear.

   

   
   

   1. On kitchen video the item will not populate until it is fired.

       

   2. When firing a course it will print a ticket in the kitchen says fire course x where the x is the course number that needs to be prepared.

      

8. Notes Section:
The notes section is where you can add a note to item in an order. The note will appear directly below the selected item.

1. Coupon:
   The coupon lets you add a coupon to an individual item (instead of the whole table) from the modification screen. This will have all the options from your coupon tab.

   

   
   

   
   
   

2. Price adjustment:
   This would be used as a temporary solution if the price of an item had not been updated in back office and the item needs to be changed manually until the updated price can be pushed to the system. The price for an individual item can be adjusted by selecting the item then selecting the adjust price button. A Prompt will appear asking for the new price of the item. Add the new price and hit enter. Many locations have this feature require manager access rights.

   

   
   

    

Move/Add/Change

1. Transfer:
   To transfer an item, select it, then select the guest you would like to transfer the item too. The item will now appear under the guest it was transferred too and that guests total will reflect the change.

   

   
   

    

2. Duplicate:
   To duplicate an item first select it then select the Duplicate button.

   

   
   

    

3. Modify Item:
   To Modify an item, select it, then select the Modify button. Once selected you will be given options for just about any situation you will run into. The buttons in this section will not behave in a toggle as they do with most modifiers. Each button will have options to cycle through. They can be cycled through by pressing the button until the desired option appears. Options include Add, No, Add side, Move to Side, Extra, and Easy on. These options can be customized.

   

   
   

   
   
   

4. Split item:
   Each item can be split between guests. This can be accomplished by selecting the item, selecting split, then selecting the guest you would like the item to be split with.