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How to Switch a Terminal to the Backup Processor

In the unlikely event that the primary credit card processor goes down, we can switch you to a backup processor so you can continue running credit card transactions without much interruption.

 

How to Switch the Processor

Login to a terminal --> Click on the Functions button on the main screen --> Click on Settings --> Find the Payment Terminal dropdown and select it --> Select MX Swipe (Backup)

 

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Always do a test transaction first to verify its working!

Once you know its working, you will need to change that setting at EACH TERMINAL

 

How to run a credit card

If your location was already doingusing swipe on the terminal, nothing changes.

If your location was using a Chip reader, that will no longer work and you will need to use the swipe on the physical terminal.

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What about Tips?
  • If the processor goes down, you will need to wait for it to come back up to enter any tips on transactions that were rang in before the processor went down. 
    • Once this processor comes back up, you will be able to enter tips. 
    • If this does not happen before the end of your shift you can ___________________
  • Once you switch to the new processors, you will be able to enter tips in for those transactions ran after the payment terminal was switched to the new processor. 
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