Focus POS: The back-office computer won't turn on

Common things to try first

1. Check that the power cable is firmly plugged in at both the computer and the outlet.
2. If it's plugged into a surge protector or battery backup (UPS), confirm that unit is powered on and hasn't tripped or run out of battery.
3. Try a different, known-working outlet if one's nearby.

Summary. Walks through quick power checks for when the main Focus computer - the one everything else on the network depends on - won't turn on. If it still won't power on, getting the store running again means switching to a backup station, which requires a technician.

Applies to. Focus POS - all current versions. Covers the main Focus computer (sometimes called the back-office computer, server, or main station) not powering on at all.

When you must call

The computer still won't power on after checking the cable, outlet, and any surge protector/UPS. Getting the store back up means moving operation to the backup station, which requires Backoffice access and must be done by a technician - this isn't self-service.