Sail POS: Buttons or menu items missing on the terminal - triage before you call

Common things to try first

1. If this is a fixed station, run a terminal sync. Give it a minute, then check if the button shows up.
2. If this is a handheld, refresh the cache. Give it a minute, then check again.
3. Still missing? Is it one specific item, or a whole category of buttons - and is this happening at one station, some stations, or every station?

Summary. Walks through a quick refresh to try first, then narrowing down why a button or menu item isn't showing on the terminal so the caller has useful answers ready if it still needs a technician. Most remaining fixes require Backoffice access.

Applies to. Sail POS - all current versions. Covers buttons/items missing from the terminal screen (not pricing or tax questions).

If it's still missing, what's missing tells you where the problem is

• A whole category or group of buttons is missing (a new special, a seasonal menu, an entire section) - usually means the category hasn't been added to that terminal's screen layout yet.
• One specific item is missing or showing up wrong - usually means the item is assigned to the wrong profit center.
• The item doesn't exist anywhere yet - it needs to be created from scratch.

Where it's happening tells you the rest

• Happening at every station - points to the item or category setup itself.
• Happening at only one or some stations - points to that terminal's individual screen layout/terminal view.

When you must call

If the sync/cache refresh doesn't bring it back. Adding a category to terminal view, correcting a profit center, and creating a new item all require Backoffice access, so this isn't self-service. Give the technician what you found above - item or category, new vs. existing, and one/some/all stations - so they can go straight to the fix.