Advanced Search
Search Results
5 total results found
Sail POS: A kitchen video (KVS) screen is down — cover it with Wheel Spy on another screen
Summary. When a Kitchen Video screen goes dark, turn on Wheel Spy on a working Quick Station screen so it also shows the down station's tickets — no waiting on a repair to keep the kitchen moving. Applies to. Sail POS — all current versions. Before you start...
Sail POS: Add a new menu item
Summary. Walks a manager or owner through adding a new sellable item in Sail Backoffice, whether by duplicating a similar item or building one from scratch - useful for last-minute holiday or special-occasion items when there's no time to wait for support. Ap...
Sail POS: A kitchen printer is down — reroute its tickets to a working printer
Summary. When a kitchen or bar printer stops printing, add a Ticket Routing Rule in Backoffice to send its tickets to a working printer instead — no waiting on a repair to keep the kitchen moving. Applies to. Sail POS — all current versions. Before you start...
Sail POS: Set up and manage price levels (happy hour, event pricing, and item discounts)
Summary. Walks through creating a Sail price level from scratch, setting it to run automatically (happy hour) or be manually toggled (event pricing), and choosing which items get the price change - either from the price level side or from an individual menu it...
Sail POS: Reset a forgotten Backoffice password
Summary. Walks through the self-service password reset flow for Sail Backoffice, plus what to do if the reset email never shows up. Applies to. Sail POS - all current versions. Covers Backoffice login only (not terminal/POS login). Before you start Confir...