Sail POS: Reset a forgotten Backoffice password

Summary. Walks through the self-service password reset flow for Sail Backoffice, plus what to do if the reset email never shows up.

Applies to. Sail POS - all current versions. Covers Backoffice login only (not terminal/POS login).

Before you start

• Confirm the caller has logged into Backoffice before and knows the email or username tied to that account. Backoffice logins are usually limited to owners/managers, since those are the accounts that typically have an email on file.
• If the caller has never had a Backoffice login, or isn't sure one exists for them, that's a different issue - Backoffice logins can only be created by support or by someone who already has an existing Backoffice login, so this isn't self-service. Skip to "When you must call" below.

Reset the password

• Go to backoffice.sailpos.com.
• Click "Forgot password?" on the login screen.

• Enter the username or email tied to the account.
• Click "Send reset link."

• Check email for the reset link - it usually arrives within a few minutes. If it doesn't show up right away, check spam/junk folders.
• Click the link in the email and set a new password.

Verify it worked: Log into Backoffice with the new password.

When you must call

If the reset email never arrives after checking spam, or the caller doesn't have a Backoffice login yet and needs one created.