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Valid Bank Letter Various scenarios, such as ACH re-authorization and bank information changes, require a bank letter to be resolved or proceed. The requirements for a bank letter to be considered valid are very specific, so it is important to make sure your ...

Introduction What is PCI?Payment Card Industry Data Security Standards (PCI DSS) compliance is mandated by credit card companies and the payment network to ensure the security of credit card transactions and cardholder data. It exists to protect cardholders f...

Access the rekey submission form here: https://www.jotform.com/242184575931159  What is a rekey? In layman's terms, a "rekey of a transaction" means retrying to process a payment that was already authorized or didn't go through the first time. This could i...

Access the rekey submission form here: https://www.jotform.com/242184575931159  What is a rekey? In layman's terms, a "rekey of a transaction" means retrying to process a payment that was already authorized or didn't go through the first time. This could i...

The process for running a credit card payment within MX Merchant.  Getting to Quick Pay Step 1 - Login to MXM Go to www.mxmerchant.com and login using your credentials. If you do not have credentials, request your user account be added to the merchant in qu...

The process for issuing a refund in MX Merchant.  #1 - Processing a Not Previously Existing Payment Refund (Quick Pay Refund) Getting to Quick Pay Step 1 - Login to MXM Go to www.mxmerchant.com and login using your credentials. If you do not have credentia...

Introduction In order to enhance online security measures, all MX Merchant users are required to enroll in two-factor authentication. MX Merchant Admin users must go through the two-step verification each time they login to the MX Merchant app. All other user...

Introduction - What is a "cache" and why should you clear it? Any sophisticated website you visit is actually a composition of dozens, hundreds or even thousands of files. Even websites supremely optimized for speed are likely loading tons of files at once to...

What is the deposit schedule with my credit card transactions? Your account is set up for "next day funding" of credit card transactions. However, your sales day runs from midnight to midnight. Since your batch closes after the processor bank's closing time (...

What is a chargeback? Is a dispute the same thing? When we describe chargebacks, we often utilize chargeback and dispute interchangeably. However, they are best defined as: Chargebacks: Are a forced transaction reversal initiated by the cardholder’s bank. Th...

Introduction  Most EVPay compliance steps for PCI take just 10-15 min.  What is PCI?Payment Card Industry Data Security Standards (PCI DSS) compliance is mandated by credit card companies and the payment network to ensure the security of credit card transact...

Introduction What is PCI?Payment Card Industry Data Security Standards (PCI DSS) compliance is mandated by credit card companies and the payment network to ensure the security of credit card transactions and cardholder data. It exists to protect cardholders f...

Valid Bank Letter Various scenarios, such as ACH re-authorization and bank information changes, require a bank letter to be resolved or proceed. The requirements for a bank letter to be considered valid are very specific, so it is important to make sure your ...

Introduction You have two options to choose from in deciding when you want the payment processer to deduct your credit card fees from your  account: Monthly or daily discount. Monthly discount: The processor deducts fees from the account in one lump sum once...

 Most online ordering PCI compliance steps take just 10-15 min.  Introduction What is PCI?Payment Card Industry Data Security Standards (PCI DSS) compliance is mandated by credit card companies and the payment network to ensure the security of credit card tr...

Please email all gift card inquiries to maya@ingageit.com 1. Card Color Please let us know what color cardstock you would like your design printed on White (our most popular option!) Gold Silver 2. Print Design Selection Please let...

Introduction  This document will guide you in how to access your statements in MX Merchant (MXM). Accessing Your Statements Step 1 - Login to MXM Go to www.mxmerchant.com and login using your credentials. If you do not have credentials, request your user...

Downloadable Print for Surcharge Notice: Surcharge POS 3x4 Pro-Print.pdf

Cash Discount Definition A "cash discount" is a reduction in price offered to customers who pay with cash, check, or other non-card payment methods. The listed price reflects the credit card or "non-cash" price, and the discount is applied at the time of pa...

Credit Card Surcharge Definition A "credit card surcharge" is an additional fee charged to customers who choose to pay with a credit card. It offsets the cost of credit card processing. It must comply with card brand rules, state laws, and be transparently di...