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Summary. Walks through how to tell what's actually wrong with a receipt/guest check printer based on what the caller is seeing, since the fix - and whether it's even fixable remotely - depends heavily on the specific symptom. Applies to. Sail POS & Focus POS ...

Summary. Walks through the self-service password reset flow for Sail Backoffice, plus what to do if the reset email never shows up. Applies to. Sail POS - all current versions. Covers Backoffice login only (not terminal/POS login). Before you start Confir...

Common things to try first If this is a fixed station, run a terminal sync. Give it a minute, then check if the button shows up. If this is a handheld, refresh the cache. Give it a minute, then check again. If things are still missing, clarify if -  Is it...

Common things to try first Sail: Daily Close says a table is still open, but it doesn't show up anywhere when you look for it (Orders screen, under any server)? Run a terminal sync, then try the close again. Still won't close? You'll be given the option to...

Common things to try first On that station's login screen, type 9 8 7 6 5 4 3 2 1, then hit Login - this closes Sail. Relaunch the app, give it a minute, then check the time again. Summary. Closing and relaunching Sail on the affected station resets its ...

Common things to try first Check that the power cable is firmly plugged in at both the computer and the outlet. If it's plugged into a surge protector or battery backup, confirm that unit is powered on and hasn't tripped or run out of battery. Try a diffe...

Common things to try first Confirm if the issue is only with running/viewing reports, or were they actually unable to ring in orders or take payments during the day, and they're only noticing it now because the end-of-night report won't run. If it's the lat...