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Sail POS & Focus POS: A receipt or guest check printer isn't working - diagnose it by symptom
Customer Facing Hardware
Summary. Walks through how to tell what's actually wrong with a receipt/guest check printer based on what the caller is seeing, since the fix - and whether it's even fixable remotely - depends heavily on the specific symptom. Applies to. Sail POS & Focus POS ...
Sail POS: Reset a forgotten Backoffice password
Sail POS: Backoffice
Summary. Walks through the self-service password reset flow for Sail Backoffice, plus what to do if the reset email never shows up. Applies to. Sail POS - all current versions. Covers Backoffice login only (not terminal/POS login). Before you start Confir...