Search Results

The Driver Report tracks delivery activity for your drivers, including trip counts, delivery times, average trip duration, and total time spent on deliveries. It can be used to monitor individual driver performance, review delivery efficiency, and measure over...

The 86 Item Report shows all items that are currently on the 86/Countdown List and displays their current quantity on hand. It can be used to manage out-of-stock items, monitor limited-quantity items throughout the day, and identify items that are running low ...

The Gift Card Liability Report shows the total outstanding balance owed on gift cards, broken down by gift card type. It reflects the store's liability as of the date the report is run and includes an aging breakdown to show how long that liability has been si...

This document explains how to use ShiftHub to request shift swaps or give away shifts with other employees. ShiftHub allows employees to request shift swaps or give away shifts with other co-workers. Once a co-worker accepts a request, it is sent to a manager...

Changing a modifier price   Locate the Modifier item you want to update the price of  Enter in the new price of the modifier   Click Save   Note: If the modifier is in a modifier set with a price override, this change won’t affect that override p...

The Ingage Scheduling app lets you view your schedule, request time off, swap or give away shifts, and manage your account settings — all from your phone. This guide walks through each section of the app so you know exactly where to go and what to do. Downloa...

SMS/Text Messaging Terms Program. INGAGE offers text messaging in connection with its phone-based IT support line. When you call INGAGE support, our automated assistant may offer to text you a link to a relevant knowledge base article. If you agree during the...

Email address: fcesupport@shift4.com Support phone number: 1-888-276-2108

Introduction  Most EVPay compliance steps for PCI take just 10-15 min.  What is PCI?Payment Card Industry Data Security Standards (PCI DSS) compliance is mandated by credit card companies and the payment network to ensure the security of credit card transact...

Summary. When a Kitchen Video screen goes dark, turn on Wheel Spy on a working Quick Station screen so it also shows the down station's tickets — no waiting on a repair to keep the kitchen moving. Applies to. Sail POS — all current versions. Before you start...

Common things to try first Look at the back of the station for the network cable - it clicks in like a phone cord. Unplug it, then push it back in until it clicks. Follow that cable to the wall or to the small box with blinking lights, and do the same at t...

What Is a Notification of Change? A Notification of Change (NOC) is a courtesy alert from the banking system. Your ACH payment went through successfully, but there's an error or outdated information in the banking details you provided. Think of it as a heads-...

Common things to try first  If it's just one device having the issue, use a different terminal to keep taking card payments while you troubleshoot that one. If multiple readers are affected, escalate call to support technician. Ask if terminal is using a s...

What Is a Notification of Change? A Notification of Change (NOC) is a courtesy alert from the banking system. Your ACH payment went through successfully, but there's an error or outdated information in the banking details you provided. Think of it as a heads-...

Summary. When the restaurant loses internet or the POS network stops connecting, checking power and rebooting your network devices resolves many outages without waiting on a technician. Applies to. All Ingage-supported POS platforms (Sail POS, Focus POS) — th...

Summary. When power is lost to some or all of your equipment, safety comes first — then getting your POS server, terminals, and network back online in the right order. Applies to. All Ingage-supported POS platforms (Sail POS, Focus POS) — POS terminals need t...

Introduction  Most iPay compliance steps for PCI take just 10-15 min.  What is PCI?Payment Card Industry Data Security Standards (PCI DSS) compliance is mandated by credit card companies and the payment network to ensure the security of credit card transacti...

Summary. When a Sail Tableside handheld, a PAX A77 (@Pay) device, or an A77 running Tableside stops working or won't charge, fall back to a fixed terminal for that section while you troubleshoot. Applies to. Sail POS — mobile order-entry and payment devices, ...

Summary. Walks a manager or owner through adding a new sellable item in Sail Backoffice, whether by duplicating a similar item or building one from scratch - useful for last-minute holiday or special-occasion items when there's no time to wait for support. Ap...

Summary. Covers three Kitchen Display System (KDS) settings that are easy to misunderstand when you're new to the system - each one changes what happens on stations other than the one you're adjusting. Helps staff recognize the symptom and find the setting res...