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This document covers the steps to export a current employee list from Focus POS and prepare it for import into Sail. Exporting Employees from Focus Log into Focus and enter the Setup (wrench). Navigate to Employees -> Employees Next hit Tools, then Pr...

INGAGE LLC Privacy Policy This Privacy Policy explains our practices, defines our users’ (“you” or “your”) privacy options, and describes how your information is collected and used by INGAGE LLC (“we,” “us,” “our,” or “INGAGE”). By using ingageit.com, sailpos...

INGAGE LLC Terms of Service (TOS) This section of the document is to provide you information about INGAGE LLC’s associated website(s) (ingageit.com, sailpos.com, ingagescheduling.com, ingagerewards.com, and any other websites, applications, domains, platforms...

The Handheld Usage helps measure handheld adoption by comparing employee sales activity on handheld devices versus POS terminals. Use this report to identify which employees are actively using handhelds, monitor adoption across locations, and track how much o...

You can schedule closures for online ordering in advance using a calendar. This allows you to set specific dates or time ranges when online ordering should be unavailable, helping you better manage planned closures or special hours.     Step 1: Go to Closur...

Navigate to back office Go to the POS tab Find the Item or Mod item you want to inactivate (If you are activating an inactive item, use the filter icon below and select show inactive items to find it. If it is a single store location, check or uncheck t...

Internal Support & Training Guide Purpose The Auto Print Engine allows locations to automatically print customer-facing documents based on specific triggers, filters, schedules, and printer destinations. This feature is designed for: Additional printin...

The Driver Report tracks delivery activity for your drivers, including trip counts, delivery times, average trip duration, and total time spent on deliveries. It can be used to monitor individual driver performance, review delivery efficiency, and measure over...

The 86 Item Report shows all items that are currently on the 86/Countdown List and displays their current quantity on hand. It can be used to manage out-of-stock items, monitor limited-quantity items throughout the day, and identify items that are running low ...

The Gift Card Liability Report shows the total outstanding balance owed on gift cards, broken down by gift card type. It reflects the store's liability as of the date the report is run and includes an aging breakdown to show how long that liability has been si...

This document explains how to use ShiftHub to request shift swaps or give away shifts with other employees. ShiftHub allows employees to request shift swaps or give away shifts with other co-workers. Once a co-worker accepts a request, it is sent to a manager...

Changing a modifier price   Locate the Modifier item you want to update the price of  Enter in the new price of the modifier   Click Save   Note: If the modifier is in a modifier set with a price override, this change won’t affect that override p...

The Ingage Scheduling app lets you view your schedule, request time off, swap or give away shifts, and manage your account settings — all from your phone. This guide walks through each section of the app so you know exactly where to go and what to do. Downloa...

SMS/Text Messaging Terms Program. INGAGE offers text messaging in connection with its phone-based IT support line. When you call INGAGE support, our automated assistant may offer to text you a link to a relevant knowledge base article. If you agree during the...

Email address: fcesupport@shift4.com Support phone number: 1-888-276-2108

Introduction  Most EVPay compliance steps for PCI take just 10-15 min.  What is PCI?Payment Card Industry Data Security Standards (PCI DSS) compliance is mandated by credit card companies and the payment network to ensure the security of credit card transact...

Summary. When a kitchen or bar printer stops printing, add a Ticket Routing Rule in Backoffice to send its tickets to a working printer instead — no waiting on a repair to keep the kitchen moving. Applies to. Sail POS — all current versions. Before you start...

Summary. When a Kitchen Video screen goes dark, turn on Wheel Spy on a working Quick Station screen so it also shows the down station's tickets — no waiting on a repair to keep the kitchen moving. Applies to. Sail POS — all current versions. Before you start...

Summary. When a single POS terminal stops responding, staff can simply keep working from any other terminal — Sail doesn't tie a server to one station. Use these checks to get the down terminal back online. Applies to. Sail POS — all current versions. Before...

What Is a Notification of Change? A Notification of Change (NOC) is a courtesy alert from the banking system. Your ACH payment went through successfully, but there's an error or outdated information in the banking details you provided. Think of it as a heads-...