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Summary. When a kitchen or bar printer stops printing, add a Ticket Routing Rule in Backoffice to send its tickets to a working printer instead — no waiting on a repair to keep the kitchen moving. Applies to. Sail POS — all current versions. Before you start...

Summary. When a Kitchen Video screen goes dark, turn on Wheel Spy on a working Quick Station screen so it also shows the down station's tickets — no waiting on a repair to keep the kitchen moving. Applies to. Sail POS — all current versions. Before you start...

Summary. When a single POS terminal stops responding, staff can simply keep working from any other terminal — Sail doesn't tie a server to one station. Use these checks to get the down terminal back online. Applies to. Sail POS — all current versions. Before...

Summary. When a single card reader (swipe/MSR or a PAX EMV device) stops working, keep taking payments from another terminal while you troubleshoot the reader itself. Applies to. Sail POS — all current versions. Before you start Know which terminal/device...

Summary. When the restaurant loses internet or the POS network stops connecting, checking power and rebooting your network devices resolves many outages without waiting on a technician. Applies to. All Ingage-supported POS platforms (Sail POS, Focus POS) — th...

Summary. When power is lost to some or all of your equipment, safety comes first — then getting your POS server, terminals, and network back online in the right order. Applies to. All Ingage-supported POS platforms (Sail POS, Focus POS) — POS terminals need t...

Summary. When a Sail Tableside handheld, a PAX A77 (@Pay) device, or an A77 running Tableside stops working or won't charge, fall back to a fixed terminal for that section while you troubleshoot. Applies to. Sail POS — mobile order-entry and payment devices, ...

Summary. Walks a manager or owner through adding a new sellable item in Sail Backoffice, whether by duplicating a similar item or building one from scratch - useful for last-minute holiday or special-occasion items when there's no time to wait for support. Ap...

Summary. Covers three Kitchen Display System (KDS) settings that are easy to misunderstand when you're new to the system - each one changes what happens on stations other than the one you're adjusting. Helps staff recognize the symptom and find the setting res...

Link to rekey form https://form.jotform.com/ingage/rekey-authorization   Summary. Explains why editing a tip after the credit card batch has settled will fail, why that's expected behavior rather than a system problem, and what actually needs to happen next s...

Summary. Walks through the physical/hardware causes behind the two most common cash drawer complaints - the drawer not opening when prompted from the POS, and the drawer not staying closed - before escalating to support. Applies to. Sail POS and Focus POS - a...

Summary. Walks through why a suspected duplicate charge is usually not a real error, why it shouldn't be treated as an emergency or refunded on the spot, and what to actually do (and when) if it turns out to be a genuine duplicate. Applies to. Sail POS and Fo...

Summary. When a kitchen or bar printer stops printing, add a Ticket Routing Rule in Backoffice to send its tickets to a working printer instead — no waiting on a repair to keep the kitchen moving. Applies to. Sail POS — all current versions. Before you start...

Summary. When a kitchen or bar printer stops printing, add a Ticket Routing Rule in Backoffice to send its tickets to a working printer instead — no waiting on a repair to keep the kitchen moving. Applies to. Sail POS — all current versions. Before you start...

Summary. When a kitchen or bar printer stops printing, add a Ticket Routing Rule in Backoffice to send its tickets to a working printer instead — no waiting on a repair to keep the kitchen moving. Applies to. Sail POS — all current versions. Before you start...

Summary. When a kitchen or bar printer stops printing, add a Ticket Routing Rule in Backoffice to send its tickets to a working printer instead — no waiting on a repair to keep the kitchen moving. Applies to. Sail POS — all current versions. Before you start...

Link to rekey form https://form.jotform.com/ingage/rekey-authorization   Summary. Explains why editing a tip after the credit card batch has settled will fail, why that's expected behavior rather than a system problem, and what actually needs to happen next s...

Summary. Walks through why a suspected duplicate charge is usually not a real error, why it shouldn't be treated as an emergency or refunded on the spot, and what to actually do (and when) if it turns out to be a genuine duplicate. Applies to. Sail POS and Fo...