Skip to main content

How to Delete or Void a Menu Item

This will walk you through how to take an item off an order on a handheld. An item that hasn't been sent yet can be deleted; an item that has already been sent can only be voided.

Deleting an item

If an item has not been sent it will be green and can be deleted.

  1. Open the table. Items that haven't been sent yet are green.

    Table 37 with the green Bacon Cheeseburger marked: not sent yet

     

  2. Slide the item to the left and tap Delete. The item comes off the order right away.

    The Bacon Cheeseburger slid to the left with Delete marked

     

 

Voiding an item

If an item has already been sent it will be in white and can only be voided.

  1. Open the table. Items that have already been sent are white.

    Table 38 with the white Bacon Cheeseburger marked: already sent

     

  2. Slide the item to the left and tap Void.

    The Bacon Cheeseburger slid to the left with Void marked

     

  3. Tap the reason for the void.

    The Void Reason list with Duplicate Ring marked

     

  4. The item stays on the order in red, marked Void with the reason and who voided it, and no longer counts in the total. Tap Send or Done to save the void.

    The voided Bacon Cheeseburger in red with Duplicate Ring (Molly Manager), and Send and Done marked

     

Note: If you don't see Void when you slide a sent item to the left, your job role isn't allowed to void items. Ask your manager.

No Comments
Back to top